Reservationist

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.


Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern U.S.

Essential Functions

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to "exceed guest expectations".
• Responsible for booking housing reservations for persons, individually or as a group, requesting accommodations at Lake Junaluska.
• Must schedule all guest rooms and communicate specific information such as; required deposits, cancelation policy, and rooming list policies prior to arrival.
• Responsible for the data entry and the accuracy of information entered into the hospitality systems. To include, but not limited to;
  
  
  • Reservations (received by phone, mail or on-line)
  • Confirm reservations
  • Update rooming lists
  • Posting and tracking deposits
• Responsible for maintaining accurate and balanced folios.
• Assist the sales and marketing department with implementing direct sales and marketing efforts.
• Responsible for telemarketing efforts to potential new groups, current and past guests, which may include cold calling.
• Responds to customer inquiries/complaints in a friendly, positive and timely manner.
• Able to communicate with a variety of diverse populations in a manner consistent with the Mission of Lake Junaluska Assembly.
• Maintain files for various conferences and events utilizing Lake Junaluska facilities.
• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to the supervisor or the Human Resources department.
• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

• A combination of education and experience equivalent to a minimum of 1 year of relevant hospitality experience and/or training.
• Hospitality experience strongly desired.
• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
• Must be detail oriented with knowledge of a wide variety of software systems, word processing and spreadsheet applications, prefer Microsoft Suite. Maestro desirable.
• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
• Ability to read and comprehend instructions, short correspondence, emails, and memos.
• Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
• Proven computer skills, organizational skills, and interpersonal skills are required.
• Ability to solve practical problems and handle a variety of customer, clients and employee questions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
• Must be willing to work a flexible schedule

Performance/Success Factors

• Be punctual to work and other related functions
• Performs well in a team environment
• Complete work in a timely, accurate, and thorough manner
• Ability to prioritize daily tasks and events.
• Perform routine duties with minimal supervision.
• Provide leadership to other staff through work ethic and the sharing of knowledge and skills.
• Strives for excellence in all tasks and duties and fosters an attitude of "exceeding guest expectations".
• Able to work independently but operate within LJA policy guidelines using independent judgment.

Working conditions

• Light to moderate physical activity performing non-strenuous administrative type work
• Well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.
• Ability to coordinate work, frequently moves about, able to stand, walk, sit, manual dexterity to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lifts or otherwise move objects weighing up to 30 pounds.
• Must have adequate vision to carry out daily activities.
• Standard Work Hours: 8:00 a.m. to 5:00 p.m. (subject to change)
• Nights, weekend, holiday, and overtime as required

Lake Junaluska is an Equal Opportunity Employer