HVAC Lead Service Tech/Supervisor

Job Description

Job Description

HVAC Lead Service Tech/Supervisor

Location: Baldwin, NY
Employment Type: Full-Time, Permanent
Pay: up to $50-65/hour

Position Overview

A well-established HVAC company in Baldwin, NY is seeking an experienced HVAC Lead Service Tech/Supervisor with 10+ years of hands-on HVAC experience to lead and support a team of technicians.

This is a working supervisory position. The HVAC Service Supervisor will be responsible for overseeing technicians, providing technical guidance, troubleshooting complex HVAC issues, and ensuring service work is completed safely, efficiently, and to company standards. The ideal candidate is a strong technician who has developed the leadership skills necessary to mentor and manage others while remaining hands-on in the field.

Key Responsibilities

• Supervise, lead, and support a team of HVAC service technicians
• Perform hands-on HVAC service, troubleshooting, maintenance, and repairs
• Diagnose complex mechanical and electrical HVAC issues
• Provide technical guidance and assistance to technicians in the field
• Conduct quality-control checks to ensure work is completed properly
• Assist technicians with difficult service calls and troubleshooting
• Assign and coordinate daily service work and priorities
• Monitor technician performance, productivity, and work quality
• Train and mentor technicians on proper service procedures and best practices
• Ensure technicians follow company safety procedures and applicable codes
• Communicate with customers regarding service issues and recommended solutions when necessary
• Review service calls, work orders, parts requirements, and technician reports
• Help ensure vehicles, tools, and equipment are properly maintained
• Work closely with management to address technical, customer, and operational issues

Qualifications

• 10+ years of professional HVAC service experience
• Previous experience supervising, leading, or mentoring HVAC technicians
• Strong hands-on troubleshooting and diagnostic abilities
• Extensive knowledge of HVAC systems, controls, electrical components, and mechanical systems
• Ability to diagnose and repair complex HVAC issues independently
• Strong leadership and communication skills
• Ability to train, coach, and hold technicians accountable
• Excellent customer service and problem-solving skills
• EPA 608 certification required
• Valid driver's license with a clean driving record
• HVAC license/certification preferred
• Ability to work independently while effectively leading a team

Ideal Candidate

The ideal candidate is a highly experienced HVAC technician who is ready to take on a larger leadership role without giving up the technical side of the job. This person should be comfortable spending time in the field, assisting technicians with difficult calls, troubleshooting equipment, and setting the standard for quality workmanship.

What We Offer

• Competitive compensation based on experience
• Full-time, permanent position
• Opportunity to lead and develop an experienced service team
• Stable position with an established HVAC company
• Opportunities for professional growth and advancement

Company support, tools, and resources provided

Professional Growth & Team Contribution • Participate in meetings and workshops that enhance professional skills, as assigned by Program Director and Education Specialist, including required hours of training per year; completion of one-hour training requirements covering mental health awareness, engagement and de-escalation, crisis response protocols and mental health resources. • Demonstrate openness to feedback, reflection, and learning to strengthen professional practice. • Contribute positively to team culture through collaboration, flexibility, and shared responsibility. • Demonstrate initiative and commitment to personal and professional growth. Professional Responsibility, Documentation & Program Operations • Adhere to site-specific memoranda and program staff manual which includes staff and program specific requirements as prescribed by the NYS Child School Aged Child Care (SACC) Programs regulation in a proactive manner, making the provision of quality services and the safety and care of all children the primary focus. • Demonstrate professionalism through consistent attendance, punctuality, preparedness, and follow-through. • Take ownership of assigned groups, activities, materials, and responsibilities to ensure high-quality implementation and participant experiences. • Complete attendance records, incident reports, activity logs, and other required documentation accurately and on time. • Communicate participant concerns, operational needs, and program updates to leadership and colleagues in a timely manner. • Adhere to agency policies, program procedures, reporting protocols, and applicable regulatory requirements while exercising appropriate decision-making within the scope of the role. • Recognize that personal attendance, punctuality, and performance directly impact participant safety, staffing ratios, program quality, and regulatory compliance, and takes responsibility for minimizing disruptions to program operations. COMPETENCIES • At least 18 years old with one year of experience working with youth; • Positive Youth Development & Relationship Building • Communication, Collaboration & Teamwork • Adaptability, Initiative & Willingness to Learn • Professionalism & Sound Judgment EDUCATIONAL EXPERIENCE • High school/HSE diploma preferred. EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT

Company Description

Professional Growth & Team Contribution • Participate in meetings and workshops that enhance professional skills, as assigned by Program Director and Education Specialist, including required hours of training per year; completion of one-hour training requirements covering mental health awareness, engagement and de-escalation, crisis response protocols and mental health resources. • Demonstrate openness to feedback, reflection, and learning to strengthen professional practice. • Contribute positively to team culture through collaboration, flexibility, and shared responsibility. • Demonstrate initiative and commitment to personal and professional growth. Professional Responsibility, Documentation & Program Operations • Adhere to site-specific memoranda and program staff manual which includes staff and program specific requirements as prescribed by the NYS Child School Aged Child Care (SACC) Programs regulation in a proactive manner, making the provision of quality services and the safety and care of all children the primary focus. • Demonstrate professionalism through consistent attendance, punctuality, preparedness, and follow-through. • Take ownership of assigned groups, activities, materials, and responsibilities to ensure high-quality implementation and participant experiences. • Complete attendance records, incident reports, activity logs, and other required documentation accurately and on time. • Communicate participant concerns, operational needs, and program updates to leadership and colleagues in a timely manner. • Adhere to agency policies, program procedures, reporting protocols, and applicable regulatory requirements while exercising appropriate decision-making within the scope of the role. • Recognize that personal attendance, punctuality, and performance directly impact participant safety, staffing ratios, program quality, and regulatory compliance, and takes responsibility for minimizing disruptions to program operations. COMPETENCIES • At least 18 years old with one year of experience working with youth; • Positive Youth Development & Relationship Building • Communication, Collaboration & Teamwork • Adaptability, Initiative & Willingness to Learn • Professionalism & Sound Judgment EDUCATIONAL EXPERIENCE • High school/HSE diploma preferred. EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT