Customer Service Specialist

Responsive Recruiter Benefits: Disability insurance, life insurance, bonus based on performance, competitive salary, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development, company parties, free food & snacks, signing bonus, tuition assistance, vision insurance, 401(k) matching, dental insurance About Our Agency Our agency is built around growth, opportunity, and a team-first culture where people genuinely enjoy coming to work. We operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success. Our office is located in St. Augustine, one of the fastest-growing areas in the country, and we use modern technology and forward-thinking training to support our team's development. Team members are cross-trained and supported as they grow into areas like sales, retention, account management, or marketing, with opportunities to specialize over time. For our team, we offer a strong compensation package with base pay, uncapped commissions, and performance-based bonuses, along with a 401(k) with employer match and additional earning potential. We also provide comprehensive health coverage (medical, dental, vision, life, and disability), paid time off and holidays, flexible scheduling, and ongoing training with a clear path for career growth and advancement. Our culture is friendly and laid-back, but we work hard. We're a close-knit "work family" that laughs often, supports one another, and takes pride in achieving goals together. Role Description As a Customer Service Representative - State Farm Agent Team Member with Perry Unwalla - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred but not required. How to Apply Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! Compensation: $40,000.00 - $58,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in St Augustine, FL and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.