Service Technician II

Welcome!

Under general supervision performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to under the direction of the Field Supervisor or General Manager.

Location Address : 4384 Hackett Place White Plains MD 20695

Key Responsibilities:

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner
• Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

• Ensures company property vehicles and tools are being used maintained and properly accounted for
• Represents the company professionally honestly and ethically in all business matters and activities
• Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular reliable attendance

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2 years experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

• EPA and safety certifications required
• Skilled at servicing heating air conditioning and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
• Effective and efficient time-management and organizational skills

• Valid drivers license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers including incentive and bonus opportunities ( depending on the position )
• Generous PTO provided
  • 24 paid days off within your first year of employment (vacation personal holidays & national holidays)
  • 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical Dental and Vision Insurance programs
• Company-provided smart phone tablet uniform plan and tool replacement program
• Well make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as:Legal advice pet insurance and health advocacy programs

Minimum Experience: 2
Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Required Experience:

IC