Assistant Store Manager

About the Role

At Ross-Simons, our team brings our legacy of trusted, personalized jewelry service to life every day. In this role, you'll partner with the Store Manager to lead a team of sales associates, deliver a warm and knowledgeable customer experience, and help the store meet its sales and operational goals. You'll be a coach on the floor, a steady hand behind the counter, and a champion of the Ross-Simons standard of craftsmanship and care.

The Assistant Store Manager for the Warwick Retail Store will work full-time on-site. The store is open seven days per week, and this role requires scheduling flexibility to workdays, weekends, holidays, and holiday extended hours, as required.


What You'll Do

Sales & Customer Experience

• Deliver a consultative, relationship-driven selling experience across fine jewelry, watches, and gifts, consistent with the Ross-Simons brand promise.
• Meet or exceed personal and store sales targets, including protection plan and financing attachment goals.
• Resolve escalated customer concerns with professionalism, discretion, and a focus on long-term customer loyalty.
• Support in-store events, trunk shows, and seasonal promotions.

Team Leadership & Development

• Actively participate in recruiting, onboarding, and training sales associates.
• Coach associates on selling technique, product knowledge, and customer service standards; provide real-time feedback.
• Support the Store Manager in conducting performance reviews and goal-setting.
• Help build associate schedules that balance customer coverage with payroll budget.
• Serve as Manager on Duty in the Store Manager's absence, with full accountability for store operations and staff.

Operations & Merchandising

• Support inventory control, including receiving, cycle counts, and reconciliation of high-value merchandise.
• Uphold security and loss-prevention protocols specific to jewelry, including safe procedures, case counts, and repair intake tracking.
• Maintain visual merchandising standards and showcase presentation consistent with brand guidelines.
• Oversee accurate tracking and timely customer communication for repairs and special orders.

Compliance & Administration

• Uphold company policy on cash handling, returns, and merchandise authentication.
• Assist with opening/closing procedures and daily operational reporting.

What You Bring

• 3+ years of retail sales experience, including 1+ years in a supervisory or keyholder role; jewelry or luxury retail experience strongly preferred.
• Demonstrated record of personal sales achievement and ability to coach others toward performance goals.
• Working knowledge of diamonds, gemstones, and precious metals, or willingness to complete GIA or equivalent training.
• Strong communication, conflict-resolution, and organizational skills.
• Availability to work retail hours, including evenings, weekends, and holidays.
• Proficiency with point-of-sale and inventory management systems.
• Ability to stand for extended periods and lift up to 25 lbs. for stock and inventory handling.
• Ability to operate safe and vault equipment in accordance with security protocols.

Why Join Ross-Simons

• Engaged, Supportive Culture: Inclusive workplace with employee-led events, wellness initiatives, and a strong focus on community involvement.
• Career Growth: Clear advancement opportunities with a proven track record of internal promotions.
• Competitive Pay & Perks: This position offers a strong base salary and quarterly incentives, in addition to employee discounts.
• Comprehensive Benefits: Medical, dental, vision, 401(k) safe harbor plans, life insurance, and optional perks like pet and auto insurance.

Candidates must be authorized to work in the United States on a full-time basis for any employer without restriction.

Luxury Brand Holdings is an Equal Opportunity Employer - M/F/V/D.