Stretcher Assistant - Non Emergency Medical Transportation

Job Description

Job Description

Position Title

Stretcher Assistant / Transportation Attendant

Position Summary

The Stretcher Assistant supports the safe transportation of patients requiring stretcher or mobility assistance during non-emergency medical transportation services. This position works alongside the driver or medical transport team to ensure patient safety, comfort, dignity, and timely transportation to and from medical appointments, healthcare facilities, hospitals, rehabilitation centers, and residences. The ideal candidate is dependable, professional, physically capable, and experienced in patient handling and customer service.

Essential Duties and Responsibilities

• Assist with the safe loading and unloading of stretcher and wheelchair patients.
• Operate stretcher systems, wheelchair lifts, ramps, and securement equipment safely and correctly.
• Provide patient assistance during transport, including transfers, ambulation support, and basic comfort measures.
• Ensure patients are properly secured using approved restraint and safety systems.
• Maintain professional, respectful, and compassionate interactions with patients, family members, and healthcare staff.
• Monitor patients during transport and immediately report any medical or safety concerns to the driver or supervisor.
• Assist drivers with navigation, communication, scheduling, and trip documentation as needed.
• Complete trip logs, incident reports, and required transportation documentation accurately.
• Maintain cleanliness and sanitation of vehicles and equipment in accordance with company infection control procedures.
• Follow all HIPAA, OSHA, company safety policies, and applicable state and federal regulations.
• Participate in routine vehicle and equipment inspections.
• Respond appropriately during emergencies and assist with evacuation procedures when necessary.
• Maintain punctuality and readiness for scheduled shifts and trips.

Qualifications

Required

• High school diploma or GED.
• Valid driver’s license or reliable transportation to reporting location.
• Ability to lift, push, and maneuver patients and equipment safely.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays if needed.
• Professional appearance and demeanor.
• No criminal record.

Preferred

• Prior experience in NEMT, EMS, healthcare, patient transport, nursing assistance, or medical transportation.
• CPR / First Aid certification.
• Defensive driving training.
• Familiarity with stretcher operations and patient securement procedures.
• Experience working with elderly, disabled, or medically fragile individuals.

Physical Requirements

• Ability to frequently lift and maneuver up to 100 pounds with assistance.
• Ability to push stretchers and wheelchairs over various surfaces and inclines.
• Frequent standing, walking, bending, kneeling, and climbing.
• Ability to work outdoors in varying weather conditions.

Work Environment

• Transportation vehicles and healthcare facilities.
• Exposure to patients with medical conditions and mobility limitations.
• Moderate physical activity throughout shift.

Knowledge, Skills, and Abilities

• Knowledge of safe patient handling techniques.
• Ability to remain calm and professional in stressful situations.
• Strong attention to safety and detail.
• Ability to maintain confidentiality and professionalism at all times.
• Team-oriented with strong reliability and attendance.

Compliance Requirements

Employees must comply with all applicable:

• HIPAA regulations
• Company safety and infection control policies
• State and federal transportation regulations
• Drug-free workplace requirements
• Background check and motor vehicle record requirements