Chief Experience Officer (CXO)

Chief Experience Officer (CXO) About the Company Pioneering cancer research & treatment center Industry Medical Practice Type Educational Institution Employees 10,001+ About the Role The Company is seeking an inaugural Chief Experience Officer (CXO) to lead a transformative initiative in cancer care. The CXO will be instrumental in creating a new era of patient and caregiver experience that is seamless, compassionate, and highly coordinated. This role is pivotal in the deep integration of whole-person care, experience design aligned with research, and the cultivation of a culture that empowers faculty and staff to deliver clinically exceptional and deeply human care. Responsibilities include enterprise experience strategy, digital innovation, and experience enablement, as well as fostering a culture of simplicity, empathy, and excellence. The ideal candidate will have a background in senior patient experience leadership, a strong understanding of service excellence methodology, and a proven track record in leveraging digital health and experience-enabling technologies to drive measurable improvements. Candidates for the CXO position at the company should have a deep commitment to equity, collaboration, and whole-person care. The role requires the ability to influence without direct authority, navigate shared governance, and possess strong interpersonal skills to engage and inspire diverse stakeholders. Experience in academic or nonprofit healthcare organizations is essential, as is a passion for delivering the highest level of service to patients and their families. The CXO will be part of a historic transformation backed by significant investment, and their work will be critical in ensuring that the expansion of oncology services is matched by an outstanding and differentiated patient and family experience. Hiring Manager Title President of the Knight Cancer Group Travel Percent Less than 10% Functions Medical Care/Hospital Administration