Customer Service Supervisor

Select how often (in days) to receive an alert: Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Maple Grove, MN Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary Leads and supervises the day‑to‑day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately. Responsibilities Essential Functions Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives. Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow‑up and other services, as required. Provides customers with timely and accurate follow‑up on technical inquiries or other requests. Actively participates in the marketing, planning, and sale of Border States’ products and services. Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level. Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures. Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures. Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible. Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes. Leads change management in customer service area which may include training, formal communications, or other corporate initiatives. Non‑essential Functions Attends sales meetings and training programs, as required. Assists with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Training new hires, as required. Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc. Trains on best practices to improve operations effectiveness. Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders. Responsible for performing the duties of the Customer Service Representative, as needed. Qualifications Minimum of a two‑year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of four‑years of prior electrical distribution experience preferred. Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: Less than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: Less than 10 lbs. - Frequently 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: Less than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary 64-96K annually. Benefits Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee‑owners upon the achievement of branch and company goals. Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable. #J-18808-Ljbffr