Journeyman Lift Truck Service Technician

Job Title

This is a union represented position affiliated with the International Association of Machinists and Aerospace Workers AFL-CIO, District Lodge 190. Your wages and benefits are established through the CBA negotiation process. Your starting wage will be determined based on your relevant skills and experience, and you will be placed on a development plan that leads to a wage increase every six-months based on your success. You will become a Toyota Certified Service Technician after six months, and a Bronze certified technician after 18-months. You will have the opportunity to continue to progress to additional certification levels earning more pay at each step and should achieve journeyman status within a few years depending on where you start.

Job Overview

At the direction of your Service Advisor, you'll perform the diagnoses and repair of mechanical, electronic, gas/diesel and hydraulic material handling equipment while ensuring all repairs address the problem and not the symptom. You'll also be expected to identify additional safety, mechanical and other items in need of repair when working on the equipment. These additional repairs are to be clearly documented on the work order as well as communicated directly to the customer with the goal of gaining approval to go forward with them before the work is done, or before leaving the job site if on the road. You'll keep track of your time throughout the day to ensure correct billing of your 8 hours each day. You will work closely with your Service Advisor to mitigate when lost, and/or overtime may be incurred, and you'll keep them updated on your job progress through the day.

Key Responsibilities

The following list describes what a fully trained service technician will be involved in. We hire service technicians based on level of experience (I, II, III, Journeyman), so you may come in as a Shop Technician, reporting to a branch location every day with an assigned bay, or as a Road Technician where you start in our Shop then progress to an assigned territory based on your learning plan and experience, or as a Fleet Technician, where you are dedicated to a large customer with one or a few locations.

Equipment Repair and Maintenance

• Troubleshoot, repair, and maintain mechanical, electronic, gas/diesel and hydraulic systems on new, used and/or rental Industrial Forklifts, Aerial equipment, industrial cleaning equipment and utility vehicles/ golf carts to name a few
• Test equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications
• Determine if additional parts are needed to complete the repair or as a follow-up to preventive maintenance service and order necessary parts
• Add any additional repair work and time to the work order before closing
• Complete work orders daily, to maintain a clean "Work in Progress" report
• Return warranty parts within 48hrs of warranty repair. Ensure parts are tagged and labeled for accurate identification
• Notify customer to "Red Tag" equipment if it is not safe to use. Advise Customer of the safety issue(s) and obtain signature as acknowledgement that they are aware of safety issue(s). Notify Service Advisor
• Complete Pre-Delivery Inspections on new equipment as assigned

Customer Service

• Check and review work order for clarity, detail, and completeness prior to presenting to the customer for signature
• Ensure customer understands what was done and what is next for every job, communicating in person, via text or email per customer preference/agreement

General Duties

• Regularly use personal protective equipment in the performance of each job
• Tracks parts inventory in service vehicle. Re-order parts as needed to keep vehicle stocked
• Keep van or assigned shop bay clean, organized, and ASEC compliant always
• If assigned a company vehicle, proactively stay on top of vehicle maintenance items
• Stay updated on current Toyota product(s) via on-line training, and any other information/ materials provided
• Attend all regularly scheduled service and safety meetings and complete assigned safety training on time
• Drive in accordance with established DMV and TMH driving rules and regulations, always being courteous
• Follow environmental and safety regulations, immediately reporting potential hazards that may cause injury to your supervisor
• Follow written policies and procedures in the company IIPP Program and Employee Handbook
• Willingly accept other duties, responsibilities and/or special projects as directed by management

Requirements

Required:

• 7+ years of experience as a Forklift Mechanic/Technician
• Minimum Toyota Certified classification
• High School diploma or equivalent
• Excellent written and verbal English communication skills
• Ability to work safely under pressure, take general directions and use good judgement when working independently
• Ability to work both independently and collaboratively
• Ability to shift priorities and manage multiple tasks in a fast-paced environment
• Ability to act in a way that is consistent with our values
• Basic knowledge of computer and ability to type information and take photos with a mobile device
• Ability to drive a motor vehicle and other industrial equipment if necessary to travel to customer site(s) and test equipment
• Clear Background, Drug screen and DMV report

Desired:

• ASE certifications
• Master Certified Technician (non-Toyota considered)
• Technical school certificate of completion

Physical Requirements

• Approximately 80% is spent bending, squatting, standing, or moving about the work area
• Approximately 15% could be spent driving to and from customer sites and/or forklift equipment
• Approximately 5% is spent seated at a desk, working on the telephone or at a computer terminal
• Operation of foot controls or repetitive foot movement required for driving equipment including forklift and motor vehicle
• Ability to lift 50 pounds without assistance and 100 pounds with assistance from others or utilizing a lifting device