Retail Manager - Regent Santa Monica Beach

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: As the Retail Manager within our luxurious resort, you will be responsible for overseeing all aspects of the retail operations. Your primary focus will be on managing staff, implementing effective merchandising strategies, and demonstrating strong financial aptitude to analyze and report on the store's financial performance. You will be the primary buyer for the resort and represent the brand when in market. You will play a vital role in maintaining the high standards of our resorts retail experience and ensuring a seamless shopping experience for our esteemed guests. A little bit about your day: Provide direction and leadership to Retail Ambassadors, ensuring consistent performance in meeting our Regent Standards Manage Inventory levels to ensure products are stocked and available Work with our Finance team to ensure budgets are established and met Monitor Competitors and Industry Trends Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results. Take ownership of in-store operations, optimizing opportunity to improve operational efficiency. Ensuring replenishment is consistently up to date and in line with visual standards. Ensure all customers are provided gracious, quick and efficient service Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward your role and the company to both internal and external customers in all forms of communication. Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance Coach, train & recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build talent within the team. Coach and develop team members; hire, fire, assess, discipline, document performance. Required Qualifications Bachelor's degree in business administration, Retail Management, or a related field preferred Proven experience in managing a large retail staff in a luxury retail environment. Proven experience in acting as the main buyer for a brand Experience in brand Management and understanding how to buy within the parameters of staying within a brands design scope Strong merchandising skills with a keen eye for design and detail. Excellent analytical and financial acumen, capable of interpreting and presenting financial data. Exceptional interpersonal and communication skills to liaise with staff, guests, and resort management. Proficiency in using retail management software and point-of-sale systems. Flexibility to work evenings, weekends, and holidays as needed in a resort environment. Proficient with forecasting and budgeting Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Must be able to move, pull, carry, or lift at least 50 pounds. Occasionally kneel, bend, crouch and climb as required. What you can expect from us: The annual pay range for this role is $80,000.00 to $87,590.00 annually. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences. Important information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr IHG Hotels & Resorts