Customer Service Associate

At Core Integrated Marketing, we help businesses make meaningful connections through smart strategy, bold design, and results‑driven marketing. From digital campaigns and CRM implementation to printing, signage, and branding, we bring it all together under one roof—so our clients receive a seamless experience from concept to completion. We're looking for a detail‑oriented, customer‑focused professional to join our team as a Customer Service Associate . This role is ideal for someone who enjoys helping people, staying organized, and keeping projects moving smoothly. You'll be a key point of contact for customers while supporting order entry, project coordination, and internal communication. Our ideal candidate thrives in a fast‑paced environment and enjoys being the person who keeps everything on track. Responsibilities Customer Service Serve as a primary point of contact for customers via phone, email, and online systems Answer questions regarding products, pricing, timelines, and order status Resolve customer concerns professionally and efficiently Build strong customer relationships through proactive communication and follow-up Deliver an exceptional customer experience from initial inquiry through project completion Order Entry & Project Coordination Accurately enter customer orders into internal systems Review order details for completeness, accuracy, and production readiness Communicate order updates, changes, and delivery timelines to customers Order or discuss buyout products and turnaround from vendors Help keep project details organized and work closely with management Administrative & Team Support Maintain organized records of orders, artwork, approvals, and customer communications Support the sales and operations teams with administrative and project‑related tasks Process customer payments and assist with invoicing, billing, and credit card transactions accurately and securely Coordinate and maintain inventory of office supplies, production materials, and essential project resources to support daily operations efficiently Contribute to a collaborative, team‑oriented work environment Graphic Design & Prepress Support (Bonus Skills) Assist with customer artwork approvals and revision requests Verify artwork quality, sizing, resolution, and bleed requirements Utilize Adobe Acrobat and Adobe Creative Suite to support project workflows Required Qualifications High School Diploma or Equivalent Strong customer service and communication skills Excellent attention to detail and accuracy Ability to manage multiple projects and deadlines simultaneously Strong organizational and problem‑solving skills Comfortable using Microsoft Excel and learning internal CRM, order management tools, and other business software systems Positive, professional, and customer‑focused attitude Preferred Qualifications Experience in printing, signage, marketing, branding, or creative services Familiarity with Adobe Acrobat and Creative Suite Understanding of print production, file setup, or prepress processes Experience with Odoo, CRM platforms, or order processing systems Soft Skills Friendly, professional, and solution‑oriented Highly organized and dependable Strong written and verbal communication skills Able to work independently while collaborating effectively with a team Eager to learn, adapt, and grow Compensation & Benefits $40,000–$50,000 annually, based on experience Medical, Dental, and Vision Insurance Retirement Savings Plan (IRA) Opportunities for professional growth and advancement Supportive and collaborative team environment Work Environment Collaborative office environment with frequent customer interaction Fast‑paced, creative, and team‑oriented workplace Location: 10450 W. 163rd Place Orland Park, Illinois 60467 #J-18808-Ljbffr