Sample Dispatch Manager

The Opportunity: Oversees the day‑to‑day operations of a team of inventory and/or material management associates at customer facilities, ensuring operational objectives are met through effective supervision and prioritization of tasks. Sets daily goals and reviews team performance to align with broader operational plans and achieve desired results. Identifies opportunities for improvement, makes adjustments to workflows, and recommends enhancements to work methods to increase efficiency and the effectiveness of inventory and materials management services provided to customers. Focuses on addressing operational problems and issues, requiring analysis of data and relevant factors to develop practical solutions. Communicates regularly with internal team members and stakeholders, as well as external contacts such as vendors, to ensure smooth operations, foster collaboration, and address the needs of all parties involved.

JOB SUMMARY

The purpose of the role is to maintain an accurate and compliant inventory of samples and to oversee all aspects of sample handling. This includes ensuring that samples are received, registered, labelled, stored, tracked, dispatched, returned, and/or disposed of in accordance with organisational and regulatory requirements. The role relies on the effective use of specialised IT systems and databases, which are essential for maintaining data integrity and traceability. Close interaction and communication with internal stakeholders and customers is a key component of the position.

MAJOR DUTIES AND RESPONSIBILITIES

Perform routine sample inventory operations, including sample receipt, registration, (re)labelling, tracking, dispatch, and disposal using the Laboratory Information Management System (LIMS). Provide data manifests and (re)label samples as applicable. Track all work‑in‑progress using specialised informatics systems as well as databases, so that there is a common understanding of status at all times. Perform all work in accordance with global standards, SOPs, Good Clinical Practice and legal requirements. Support a team and work collaboratively with project managers to ensure the efficient relay of information and communication of data. Maintain a well‑developed understanding of the sample inventory and use a broader functional knowledge of the procedures to develop new processes or improve existing procedures within the department, where needed. Assess and report data or issues, with little or no guidance, in a clear and concise manner. Provide technical instruction to the team and allocate administrative work where possible. Ensure compliance with global HBS standards and legal requirements.

QUALIFICATIONS

Required Education: High school diploma or equivalent required; Higher Education degree in supply chain, business, or life sciences preferred. Experience: 5‑7 years of experience in laboratory services, warehouse, logistics, or inventory management operations. 2‑3 years of formal supervisory experience with direct reports and full performance management responsibility. Documented experience leading operational improvement initiatives. Experience in a client‑embedded services or regulated facility environment. Technical Skills: Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules. Intermediate Excel skills including pivot tables, lookup functions and basic data analysis. Ability to analyze operational data and communicate findings to non‑technical audiences. Working knowledge of continuous improvement methodologies (Lean, Six Sigma). Certifications / Licenses: Valid driver's license required. ENVIRONMENTAL WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Typically works in a customer or office environment with adequate lighting and ventilation and a normal range of temperature and noise level. May involve site visits to customer laboratories and warehouses. The role requires the associate to talk, hear, sit, stand, walk, and use a computer for extended periods. Sit and use a computer for extended periods. Walk customer facilities during site visits. Occasionally lift, carry, push, or pull up to 25 pounds (12kg). EEO Statement: We are an Equal Employment/Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. #J-18808-Ljbffr Avantor