Security Officer

Security Officer

Join a winning team at del Lago Resort & Casino. Previous casino-industry experience is not required, but a friendly, positive attitude is. We'll provide all the training you'll need to succeed in your job and grow in your career.

Job Summary

The Security Officer is responsible to positively impact the safety and security of the company assets to include guests and Team Members while maintaining guest satisfaction and support the casino core values. The position will demonstrate excitement and provide World Class Service by delivering Old-World Hospitality and Charm while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.

Essential Duties And Responsibilities

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Attends daily briefings and meeting, being on time and participating in a positive manner
• Ensures smooth operation of the Security Department through following prescribed policies and procedure as well as adhering and enforcing the Responsible Gaming Plan and complying with Internal Control Policies and Procedures
• Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one's personal opinion.
• Responds to all non-routine incidents taking appropriate actions and making the proper notifications
• Performs currency transports in accordance with casino procedures
• Maintains a professional appearance
• Communicates with other security personnel via two-way radios, using established "10-codes"
• Ensures quick, fair, and consistent results to customer complaints
• Safeguard property assets
• Responsible to First Aid situations to administer CPR
• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
• Ensure the integrity of gambling, banking, count room and cash handling procedures
• Responsible for proper handling of confidential information, reports, incidents, and materials
• Responsible for communication within the department ensuring that information is shared with Team Members
• Responsible for informing Security senior management team of information necessary to the efficient operation of the casino
• Deliver Old-World Hospitality and deliver excitement as well as live the company core values
• Performs other duties as may be assigned by department and/or company management

Required Skills And Abilities

Must have ability to:

• Required to regularly walk and work on feet to complete assigned shifts; talk and hear
• Define problems, collect data, establish facts, and draw valid conclusions
• Interprets a variety of technical and mathematical formulas
• Interprets and follows through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicates with all levels of team members as well as outside contacts
• Resolves problems and conflicts in a diplomatic and tactful manner
• Demonstrates leadership and fairness in dealing with guests and Team Members
• Possesses the ability to instill a sense of pride and personal responsibility in staff
• Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs. Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Education And Experience

The position requires a high school diploma or GED equivalent. Formal security or law enforcement training, schooling or certification required; related on the job experience may be considered in lieu of formal training. Previous security, military, or civilian police officer training and/or experience required.

Physical Requirements & Working Conditions

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Required to provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
• Knowledge of the property's programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of