SaaS Customer Support Manager - Lead Global Support
INE
A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management skills. This hands-on role involves managing a small support team, improving workflows in Zendesk, and ensuring customer satisfaction. Competitive benefits include healthcare, flexible PTO, and a matching 401k plan. #J-18808-Ljbffr INE
Vacancy posted 3 days ago
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