SaaS Customer Support Manager - Lead Global Support
INE
A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management skills. This hands-on role involves managing a small support team, improving workflows in Zendesk, and ensuring customer satisfaction. Competitive benefits include healthcare, flexible PTO, and a matching 401k plan. #J-18808-Ljbffr INE
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the SaaS Customer Support Manager - Lead Global Support in New York, NY vacancy
$201k - $259k
...experienced Head of Global Enterprise Customer Success to own the success... .... You will also lead and develop a high-performing... ...Customer Success Managers and Enterprise... ...implementation while supporting long-term account growth... ...facing role within B2B SaaS.5+ years of...SuggestedFull timeWork at office$100k - $140k
A leading technology company in New York is seeking a Manager, Client Services to lead their client-facing teams in a fast... ...solving and leadership experience in SaaS support. The ideal candidate will have... ...to $140,000 and comprehensive benefits. #J-18808-Ljbffr Global RelaySuggested- ...Bilingual Customer Success Manager in the USA (SaaS Product Vertical) New York, New York, United States Job... ...driving digital transformation in the global beauty industry through... ...customer success team is to provide support for customers as they transition from...Suggested
- A dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through effective team leadership and AI-driven tools. The ideal...Suggested
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...SuggestedWorldwide
- ...Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering high-quality customer support while managing critical incidents and aligning... ...strong background in fintech or B2B SaaS. Join us in unlocking financial...
- ...A global sales talent agency is seeking an Account Manager to support a portfolio of clients. The successful candidate will drive client success and engagement while ensuring the effective use of the company's platform. Responsibilities include managing client relationships...Remote work
Huzzle.com
New York, NY3 days ago - ...specializing in media accessibility is seeking a Customer Success Manager to ensure customer satisfaction and... ..., be knowledgeable in enterprise SaaS technology, and demonstrate... ...customers to the platform, provide proactive support, and build lasting relationships. This...
- jrni is seeking a Customer Success Manager to implement and scale our enterprise SaaS platform for large customers, owning the full... ...and ongoing success. You will lead projects, nurture relationships... ...opportunities while collaborating with support, marketing and sales to ensure...
$150k - $175k
Technical Engagement Manager / Account Manager (AI / SaaS) Join to apply for the Technical... ...to the US and global economies and make insurance... ...Insurance carriers. You will support critical deployment, change... ..., ensuring delivery meets customer requirements on time Participate...Full timeTemporary workWork at officeHome officeFlexible hours- VDart is looking for a Lead Support Analyst in New York, NY, to oversee critical scheduling applications and ensure operational continuity across global media operations. This role involves managing a team responsible for incident management and system support while improving...
- A global financial service organization is seeking a Global Application Support Manager to lead and expand a worldwide support team. You will ensure exemplary front-line support for clients across multiple markets while developing strategies to optimize service delivery...Worldwide
- Spotify is seeking a Manager to join the global Revenue Accounting team, supporting Premium, Partner, and Other Paid Revenue across the OTC function. You will manage core revenue accounting processes, drive improvements, and partner with Finance, Product, and Engineering...
- Citi is seeking an Application Support Technical Lead - Vice President to join the Global Services Liquidity Management team, based in Belfast. You will oversee 24/7 production support for critical applications, coordinating with development, product, and business teams...
- A staffing service company located in New York is seeking a highly experienced individual for Global helpdesk operations. This role includes technical support for company systems and direct assistance to the CEO. The ideal candidate should possess over 12 years of experience...
$101.6k - $177.8k
...face. As a Named Account Manager on the Membership and... ...organizations, understanding customer operational constraints... ...— ideally in cloud, SaaS, or infrastructure —... ...nonprofit executives and support personnell. Between... ...successful startups to Global 500 companies trust our...Flexible hoursDay shift$100k - $230k
...partner for the world’s leading brands. We unite... ...brands and have global reach across 100+... ...our WPP Open SaaS offering — and looking... ...the Sales Cycle: Manage the entire sales process... ...understanding of customer needs and... ...cyclesLeverage Team Support: Partner with your...Contract workWork at officeLocal area$132k - $165k
...backgrounds.We're looking for a Customer Success Manager with a deep understanding of... ...and solution-oriented support.Customer Advocacy: Serve as... ...consultative role within the SaaS, analytics, or business intelligence... ..., D1 Capital Partners, K5 Global, NewView Capital, Spark...Full timeWork at office- ...opportunity to put the global economy within... ...About the teamStripe’s Customer Success Managers are ultimately responsible... ...their investments, leading to project success, retention... ..., Engineering, Support, Marketing, and Sales... ...consumption-based SaaS products Strong executive...
$150k - $165k
...or New YorkBusiness - Customer Experience /Full Time... ...and performance management platform built for agility... ...the fastest-growing SaaS companies globally. Industry leaders like... ...a specific focus on supporting a book of high-value... ...optimize engagement.Lead the development of the...Full time$119.5k - $179.3k
..., for our people, our customers, and the world around... ...Fortune 500 company and a leading AI platform for managing people, money, and... ...building smarter solutions, supporting customers, or creating... ...-as-a-service (SaaS) solutions for managing global businesses. Our rapidly...Full timeWork experience placementWork at officeRemote workHome officeFlexible hours$125k - $150k
..., you aren't just managing accounts—you are partnering... ...operate.With the support of powerful data-... ..., the world’s leading CRE giants scale... ...the Voice of the Customer: Serve as the ultimate... ...facing enterprise SaaS role.You possess... ...estate industry globally.With the VTS Platform...Work at officeWorldwideFlexible hours$97.5k - $162.5k
...join the LSEG team! Customer Success Managers (CSMs) connect our most... ...our industry leading content (including our... ...success preferably in a SaaS company.• Ability to... ...you.LSEG is a leading global financial markets infrastructure... ...benefits and support, including healthcare...Full timePart timeInternship$90k - $120k
...YorkCustomer Success - Customer Success Managers /Full-Time /On-... ...BrightEdge BrightEdge is a leading enterprise SEO and... ...our people. With 400+ global employees across 7 offices... ..., curious, and supportive environment where smart... ...background in SaaS, digital marketing, and...Full time$104.8k - $131k
...Global Customer Experience & Vendor Operations Manager Summary Salary: 104,800 - 131,000.00 Job Family: Customer Care Enablement Location: United States - New... .... We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty...Temporary workWork at officeWorldwideFlexible hoursDyson
New York, NY13 hours ago$160k
...time ever, you can manage and automate every... ...owner for each of your customers to guide them in... ...and priorities and lead initiatives in your... ..., IT, Finance, and global workforce management... ...product, support, and customer operations... ...will need3+ years of SaaS experience in account...Contract workWork at officeRemote work3 days per week$260.9k - $340k
...verticals, and enables the largest global deployments. Uniphore infuses... ...enterprise that impacts the customer. We deliver the only... ...enterprise sales experience in SaaS, AI, or enterprise technology.... ...other paid leave policies to support employees through all phases of...Full time$187k - $252.9k
...professional to help manage the customer relationship with one... ...largest customers in our Global Financial Services... ...partners, enterprise support, service teams and professional... ....- Participates and leads in the negotiation and... ...in software, cloud or SaaS markets selling to C-...Flexible hours- AxisCare seeks a Customer Support Manager to lead a team of 8-10 specialists and partner with Product and Engineering to drive continuous improvement in a fast-growing SaaS home care environment. The role emphasizes customer experience, KPI ownership, talent development...Remote job
$150.2k - $206.58k
...looking to hire a Director, Global Customer Support for the Customer Experience... ...Support Strategy: Define and lead the global Support strategy,... ...Organization: Guide change management, preparing teams for launches... ...organizations in a high‑growth SaaS environment. 3+ years in...16 hoursContract workFor contractorsWork at officeLocal areaImmediate startRemote workWork from homeHome officeFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SaaS Customer Support Manager - Lead Global Support. Be the first to apply!
Related searches
- customer business manager New York, NY
- bilingual customer service manager New York, NY
- customer service project manager New York, NY
- customer program manager New York, NY
- customer service supervisor New York, NY
- director customer care New York, NY
- senior manager customer operations New York, NY
- customer service office manager New York, NY
- director customer operations New York, NY
- senior manager customer experience New York, NY