Program Manager

Job Description

Position Summary

The Program Manager is responsible for planning and directing all production activities to ensure efficient, timely, and cost-effective manufacturing operations. This role supports senior management in current operations and strategic business planning for future growth. The Program Manager fosters a collaborative team environment that encourages creativity, continuous improvement, and innovation, driving operational excellence and aligning with the company's long-term objectives.

Essential Functions:

· Serve as the primary point of contact for assigned customer accounts, ensuring alignment of program goals with overall business objectives.

· Lead the development, execution, and ongoing management of customer-specific programs, with a focus on seamless new service introductions and exceptional customer satisfaction.

· Own and manage the quoting process, order generation, gross profit margins, and strategic account planning for a defined portfolio of customers.

· Proactively identify and address internal and external project risks or issues; escalate as necessary to ensure timely resolution and project success.

· Drive continuous improvement in the new product introduction (NPI) process by identifying inefficiencies and implementing effective solutions.

· Collaborate cross-functionally with Customer Service, Engineering, Manufacturing, and other departments to ensure alignment and execution of customer requirements.

· Conduct regular customer business reviews to assess performance, identify opportunities, and reinforce customer relationships.

· Prepare and present regular sales and program performance reports to internal stakeholders and senior management.

· Leverage experience in contract manufacturing and OEM sales to navigate complex business practices and deliver effective solutions.

· Ensure all programs and activities are in full compliance with the company’s Corporate Principles, policies, and quality standards.

· Maintain flexibility for business travel as required to support customer needs and business development.

· Perform other related duties and responsibilities as assigned to support the success of the program and organization.

Education and Experience:

· Bachelor's degree in technical/engineering or business field required; Masters degree in business preferred

· Minimum 2 years of related experience

· Minimum 2 years of SAP experience or similar operating system

Other Skills and Abilities:

· This is a FULLY ONSITE position; must be able to report onsite daily.

· Ability to work in a multi-cultural environment with multiple languages spoken.

· Excellent organizational skills.

· Detail oriented with strong analytical skills.

· Strong problem solving and decision-making skills

· Strong verbal and written communication and presentation skills

· Successful project management skills.

· Proficient with Microsoft Office

· Excellent time management skills

· Strong written and spoken English skills; bilingual in Mandarin preferred .

· Ability to travel both domestically/internationally if needed.