Operations Manager

About Apexon:

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.


We enable #HumanFirstDIGITAL


We are hiring for an Operations Manager opportunity.


Role: Operations Manager
Location: Remote
Position: 1


Role Overview:

We are seeking an experienced Operations Manager with expertise in production support, incident management, middleware technologies, and operational governance. The ideal candidate will lead production operations, oversee service reliability, drive operational excellence initiatives, and manage cross functional teams supporting enterprise integration platforms. This role requires strong leadership, technical expertise, and the ability to ensure high availability of mission critical systems.


Key Responsibilities:

• Lead operational strategy, service reliability, and continuous improvement initiatives
• Monitor production systems and oversee real time incident management and escalation processes
• Manage production deployments and operational readiness activities
• Oversee managed file transfer operations, batch processing, and EDI transaction processing
• Manage IBM DataPower, IBM MQ, and middleware production support activities
• Coordinate production issue triage for SEV 1, SEV 2, SEV 3, and SEV 4 incidents
• Lead incident management activities using ServiceNow and Jira
• Perform root cause analysis and implement preventive actions to improve operational stability
• Develop, maintain, and govern Standard Operating Procedures (SOPs) and operational documentation
• Collaborate with business stakeholders, vendors, and TennCare teams to ensure seamless operations
• Lead, coach, mentor, and manage operations team members while supporting resource planning and performance management
• Monitor system health using Splunk and operational dashboards
• Support SQL based troubleshooting and production issue resolution


Required Skills:

• IBM DataPower
• Managed File Transfer (MFT)
• IBM MQ
• IBM Integration Technologies
• Production Support
• Splunk
• EDI X12 Transactions
• SQL
• Production Incident Management (SEV 1, SEV 2, SEV 3, SEV 4)
• ServiceNow
• Jira
• Root Cause Analysis
• Operations Management
• Team Leadership and Resource Planning
• Excellent analytical, communication, and problem solving skills


Preferred Skills:

• Enterprise Integration Architecture
• Batch Processing Operations
• ITIL based Incident and Problem Management
• Production Deployment Management
• Operational Governance and Process Improvement
• Healthcare domain experience


Expected Deliverables:

• Incident Management Deliverables
• Infrastructure Deliverables
• Operations and Maintenance Deliverables
• Operations and Maintenance Guide
• Production Playbook


Education Requirement:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field or equivalent work experience.


Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work® in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.


Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.


Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.


We also offer:

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Continuous Skill Based Development and Career Advancement Opportunities