GENERAL MANAGER

Job Description

Job Description

Description:

Weekly Pay | Flexible Hours | Promotions | Bonuses | Benefits

Apply today and join the Beck Family!

Why Work at Beck Suppliers :

Beck Suppliers is a 100% employee-owned company that truly believes its people are the foundation of its success. Across our four business divisions, we are committed to creating a welcoming, supportive workplace where employees are valued, treated with respect, and encouraged to grow both professionally and personally. As an employee-owned company (ESOP), Beck offers something unique: when employees contribute to the company’s success, they directly share in it. Employees are supported with training, opportunities for advancement, and leadership that values ideas from every level of the organization. The work environment is collaborative, dependable, and grounded in shared values. Working at Beck Suppliers is more than a job, it's the chance to be part of something meaningful—where your work matters, your voice is heard, and your future is tied to the success you help create.

The Role :

The General Manager (GM) is the cultural and operational leader of the store, responsible for building a strong, supportive team and delivering exceptional guest service. The GM oversees all convenience retail, kitchen, and fueling operations, ensuring consistent execution of company standards. This is a hands-on leadership role in which the GM models expected behaviors, maintains proficiency in all store functions, and delegates effectively to develop the team.

This is a hands-on leadership role where the GM leads by example, jumping in when needed and showing the team what great looks like. At the same time, the GM thoughtfully delegates so everyone can grow and contribute, rather than carrying the workload alone. This role plays a key part in shaping the guest experience and creating a positive, high-performing store environment where team members feel confident, supported, and proud of the work they do every day.

What We're Looking for :

• A customer-first, safety-minded, and service-oriented team player who approaches work with professionalism and enthusiasm.
• Reliability and dependability in a fast-paced, high-volume environment.
• Strong leader that communicates effectively and leads by example.
• A team leader that is committed to continuous learning, proactive problem-solving, and upholding organizational policies, standards, and ethical practices.

Key Responsibilities :

Leadership, Culture, and Communication

• Set clear expectations for professionalism, teamwork, and guest service; ensure team members consistently demonstrate the behaviors that define our culture.
• Maintain regular communication with the team through shift updates, store meetings, written communication, and individual check-ins as appropriate to staffing and scheduling.
• Address behavior, morale, or culture issues early by coaching, resolving conflict, and reinforcing standards.
• Recognize strong performance in timely and meaningful ways to reinforce desired behaviors.
• Ensure new team members receive a positive onboarding experience with proper introductions, early coaching, and clear expectations.
• Stay visible and accessible on the sales floor; engage with team members throughout shifts to support, coach, and maintain connection.

Operational Excellence

• Ensure consistent execution of all daily operations in convenience retail, kitchen operations, and fueling.
• Uphold brand standards for WACS (Wicked Awesome Customer Service), CABS (Clean and Bright Stores), and FREDDY (Fresh, Delicious, and Ready) across all shifts.
• Maintain compliance with safety, food handling, environmental, and regulatory requirements.
• Ensure all team members follow safety, security, and emergency procedures.
• Resolve guest questions, concerns, and complaints with urgency and ownership.

Food & Kitchen Operations

• Ensure full execution of the FriendShip Kitchen Food Program, upholding food safety, quality, and presentation standards.
• Verify that food is Fresh, Delicious, and Ready (FREDDY) at all times.
• Oversee proper ordering, receiving, storage, preparation, and replenishment of all foodservice items.
• Maintain compliance with company standards and all local Health Department regulations.

Merchandising & Promotion Execution

• Ensure accurate merchandising according to planograms, seasonal programs, and promotional directives.
• Maintain awareness of monthly promotions and support the team in effective implementation.

Team Development & Performance Management

• Recruit, hire, onboard, and train team members to meet performance and service expectations.
• Provide ongoing coaching, clear feedback, and timely correction of behaviors that do not meet standards.
• Develop the Assistant General Manager (AGM) by delegating meaningful responsibilities and building the skills needed for the AGM to lead the store competently when the GM is not present.
• Maintain clear role expectations and accountability for all team members.
• Monitor indicators of engagement such as attendance, performance, and team feedback; act early when concerns arise.
• Ensure schedules balance fairness, labor targets, business needs, and team availability.

Hands-On Support & Store Presence

• Work alongside the team when needed to support operations, especially during peak periods or staffing gaps.
• Maintain proficiency in all key store functions to train and coach team members including AGMs.
• Partner closely with AGMs to ensure continuity of leadership across shifts.
• Provide clear direction and delegation so the team understands priorities and expectations throughout the day.

Financial & Administrative Responsibilities

• Manage labor, inventory, and controllable expenses responsibly by balancing team needs, guest experience, operational standards, and budget expectations.
• Ensure accurate cash handling, documentation, and reporting.
• Regularly review daily and shift reports to ensure accuracy and policy compliance.
• Work closely with the Store Auditor to resolve discrepancies and maintain reporting accuracy.
• Conduct required inventory counts (cigarettes, lottery, high-value items).
• Conduct competitive gas price checks and submit updates according to company procedures.
• Publish weekly staffing schedules in Paylocity at least two weeks in advance, aligning staffing to business needs while minimizing overtime.

Store Administration & Compliance

• Maintain accurate schedules, payroll records, and documentation.
• Ensure compliance with company policies, procedures, and operational standards.
• Manage vendor relationships and ensure timely ordering and delivery.
• Keep all required reports, logs, and certifications up to date.
• Maintain a safe, orderly, and compliant workplace for guests and employees.

Other Responsibilities

• Perform additional duties as required to support store operations, team needs, and business objectives.

Skills & Qualifications

Required

• High School Diploma or GED
• Minimum of two years of experience in retail, convenience, or foodservice
• Demonstrated ability to lead teams through clear expectations, coaching, and accountability
• Strong communication skills, including active listening and the ability to give clear direction
• Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines
• Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets)
• Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control
• Ability to work a flexible schedule and be on call as business needs require
• ServSafe Certification (or ability to obtain in required locations)

Preferred

• Supervisory or management experience in a retail, convenience, or foodservice environment
• Experience developing others through delegation and coaching
• Associate’s or Bachelor’s degree in Business or related field
• ServSafe Manager Certification

Physical Demands & Work Environment

This role requires the ability to perform physical tasks in a variety of conditions.

Frequent:

• Walking, standing, bending, stooping, climbing, squatting
• Lifting and carrying up to 50 lbs
• Pushing/pulling
• Using hands, operating equipment, and speaking with guests and team members
• Exposure to hot and cold temperatures, weather, and general store atmospheric conditions

Occasional:

• Additional physical tasks as required by store operations

Work Schedule & Travel Requirements

• Work schedules may vary based on business needs, including early mornings, evenings, weekends, and occasional on call responsibilities.
• Minimum commitment of 45 hours per week
• Occasional travel for meetings, training, or support as needed