Full-Time Customer Service Representative

Customer Service RepresentativeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We're looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients.In this role, you'll handle inbound inquiries, resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the world's most recognizable brands.This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key ResponsibilitiesManage inbound and outbound customer contacts in a courteous, professional, and timely mannerListen actively to customer concerns, identify needs, and provide accurate solutionsResearch internal systems to locate information; collaborate with other teams as neededAccurately document and process claims, inquiries, and updates in company systemsFollow scripts, policies, and procedures while maintaining professionalism and empathyTroubleshoot customer issues and strive for first-call resolutionEscalate unresolved or complex issues to the appropriate staff or managersProtect customer confidentiality and handle sensitive data responsiblyAttend training sessions, stay updated on program changes, and maintain product knowledgeMeet attendance, reliability, and performance standards consistentlyCandidate QualificationsAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Required18+ years old with a high school diploma or equivalentStrong English communication skills (oral and written)Typing speed of 20+ WPM with accuracyExperience with data entry, Windows PC applications, and Microsoft Office SuiteReliable wired high-speed internet (20 Mbps+ download)Highly reliable, punctual, and motivated with a strong work ethicExcellent organization, problem-solving, and conflict resolution skillsCustomer-first mindset: empathetic, patient, and responsiveAbility to multi-task, self-manage, and stay focused in a fast-paced environmentTeam-oriented with strong interpersonal skillsPreferred (Not Required)1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative rolesPrior state or federal work experiencePrevious contact center experience