HOUSEKEEPING MANAGER (NAVY GATEWAY INNS & SUITES, PEARL HARBOR)

Job Description – HOUSEKEEPING MANAGER (NAVY GATEWAY INNS & SUITES, PEARL HARBOR) (260000XP) Job Number: 260000XP Primary Location: United States-Hawaii-Pearl Harbor Organization: NGIS HAWAII Pay Range: $55,000-$65,000 Dependence on Exp + COLA Job Summary : Manages the Housekeeping Department at NEXCOM Hospitality Group properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry/delivery operations for one or more locations. Ensures guests receive adequate and timely housekeeping services and that laundry operations run efficiently. Duties and Responsibilities Establishes and ensures NHG standards, policies and procedures regarding the housekeeping and laundry departments are effective and maintained. Supervises Housekeeping and Laundry Department associates, organizes and directs training programs, maintains training records, resolves personnel problems, hires new associates, ensures adequate staffing, evaluates performance, recommends awards or corrective disciplinary actions, monitors productivity and motivates staff to improve performance. Develops a professional housekeeping and laundry staff to ensure adequate guest service. Conducts written daily guest room, laundry and facility inspections, preparing reports as needed. Inspects walls, doors, carpets, FF&E, plumbing, HVAC, and laundry equipment; takes corrective action on all discrepancies and reports others to appropriate department. Ensures all equipment is properly maintained, stored and accounted for; places maintenance calls for repairs within procurement guidelines. Inspects and evaluates physical condition of guest rooms and public spaces for preventative maintenance and repairs, painting, and furnishings to maintain NHG standards; originates work orders for repairs and may review with maintenance supervisor or GM. Verifies conditions and possible unauthorized occupancy of vacant rooms, notifies GM of any discrepancies. Schedules special deep cleaning programs as required. Maintains inventory of associates’ uniforms, prepares and verifies departmental payroll information, approves written leave requests in a timely manner. Demonstrates welcoming manner and positive attitude, effective communication skills when responding to guest requests and inquiries regarding housekeeping operations/services; refers unusual problems to GM for further action. Maintains regular contact with the front office for check-outs through the use of a Property Management System (PMS). Participates in development of annual budget and planned improvements, manages departmental budget, monitors monthly payroll and supply expenses, maintains inventory of supplies and linens, places orders, records arrival, completes invoices, and submits to GM for processing. Responsible for bulk items issued from the storeroom, coordinates and completes quarterly linen inventory and periodic unannounced supply inventories. Ensures NHG operating procedures are in compliance with all state and federal regulations regarding OSHA, NAVOSH and NHG regulations. Plans and carries out assignments with minimal supervision, coordinates with other associates as required, and advises supervisor of progress or problem areas. Performs cleaning and laundry duties on an "as needed" basis to cover staff shortages or other unanticipated occurrences. Implements all safety, fire prevention, MSDS and environmental/industrial hygiene requirements. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Carries out EEO policies and communicates support of these policies to subordinates. Performs other related duties as assigned. Benefits

PAID ANNUAL AND SICK LEAVE

MEDICAL/DENTAL INSURANCE

FLEXIBLE SPENDING ACCOUNT

PENSION PLAN

401K SAVINGS PLAN – UP TO 3% MATCH

LIFE INSURANCE

TUITION REIMBURSEMENT

TAX FREE SHOPPING PRIVILEGES

FREE BUS PASSES / FREE PARKING

DISCOUNTED TICKETS AT MWR

ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Experience Required General Experience: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures; skill in dealing with others in person‑to‑person work relationships and ability to exercise mature judgment. Substitution of Education of Experience: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4‑year bachelor’s degree for 3 years of general experience. Specialized Experience: One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices, including procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating or similar work demonstrating the knowledge and abilities of the operational area. #J-18808-Ljbffr Navy Exchange Service Command