Senior Systems Analyst

Salary : $80,865.55 - $121,298.34 Annually
Location : 17011 NE 19th Ave, North Miami Beach, FL, FL
Job Type: Full-Time
Job Number: 770
Department: Information Technologies
Division: INFORMATION SERVICES
Opening Date: 08/14/2026
Closing Date: 8/28/2026 12:00 AM Eastern
FLSA: Exempt
Bargaining Unit: N/A


Description
Candidates who previously applied will remain under consideration and do not need to reapply.

Responsible for installing and maintaining the City's IT infrastructure, working with Department leaders to improve automation and efficiency, providing support to internal and external users, and maintaining/improving the integrity, security, and availability of automated systems. He/she will report to the CIO and will provide technical and functional supervision to IT Support Analysts and/or other professional personnel. Position will be responsible for managing and maintaining the virtual environment, servers, clients, storage, Enterprise applications, and other City-wide IT infrastructure.
This position performs a variety of skilled IT work under general supervision; maintains a strong sense of current and future shifts in technology and provides support to make the environment more efficient. This is a senior level technical position and Essential Personnel position.
ADA REQUIREMENTS: The work is sedentary work and requires exerting up to 30 pounds of force occasionally and negligible amount of force constantly to move objects.

Examples of Duties

• Acts as liaison between management and Information Technology personnel to consult and advise on matters related to hardware and software implementation, strategic planning, and development. Assists with establishing policies and procedures and standards for information systems hardware and software.
• Leads design and development of computer systems; gathers user requirements through interviews, group discussions and examination of existing office procedures; produces requirement documents detailing business functions to be automated, and models business functions using graphic-like object models, data flow diagrams or function/decomposition diagrams.
• Provides direction to and assists the CIO with all aspects necessary to deliver new systems including planning, architecture, design, development, legacy migration, testing security, delivery and operations.
• Manages and/or assists in all technological support aspects Citywide applications. Manages and maintains the virtual environment, servers, backups, and applications Citywide.
• Ensures disaster recovery plans, procedures, and processes are in place to protect continuity of operation.
• Maintains software and hardware documentation and develops a thorough understanding of business processes to assure proper integration with automated systems.
• Research problem reports and requests for systems enhancements; prepares recommendations accordingly.
• Performs business process evaluations, improvement plans and IT technology solutions planning and analysis.
• Create custom reports for use by departments in various City systems
• Creates and documents use cases and business requirements needed to develop business solutions.
• Performs full project management throughout the implementation and/or upgrade of application packages, including product selection, product implementation, customer contact, customer acceptance and customer training. Responsible for supporting the day-to-day operations of all city departments; providing high quality onsite customer service and technical expertise.
• Prepares quotations, processes departmental paperwork as requested by City departments and as approved by the CIO.
• Prepares project cost estimates and justification for new or enhanced system modifications; may prepare requests for proposals for vendor services.
• Identifies and/or recommends cost control measures in the delivery of all IT services.
• Assist with IT Technical support tickets and issues as needed
• Performs other related duties as assigned.

Minimum Qualifications

• Bachelor's degree in computer science, information systems management, or a related field; Five (5) years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design or any acceptable related combination of training and experience. Certified Public Technology Manager Certification (CPTM) Preferred.
• Must possess a valid Florida driver's license.
• Must obtain CJIS Security clearance and certification within the first six months of employment and must maintain CJIS Security certification throughout their entire employment.
• Experience with data management.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must be knowledgeable of VMware Enterprise environment.
• Must be knowledgeable of Microsoft Windows client and server technologies.
• Must be knowledgeable of modern network and security systems, like Cisco technologies including ASA firewalls, Call Manager, and Unity and other Cyber Security related applications.
• Report preparation and writing; principles of supervision and training; administrative practices and policies of personnel or public administration and organization.
• Ability to communicate on technical issues with individuals with varying degrees of computer familiarity; translate change requests into technical constructs that define design for developers; provide written documentation of application design and technical procedures; exercise initiative in developing and applying effective operating procedures applicable to information systems and office automation program. Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Comprehensive knowledge and practical experience with software development, methodologies and techniques, including programming languages and tools.
• Comprehensive knowledge of application development using web technologies, such as HTML, XML, CSS, etc.
• Considerable knowledge of application development using technologies such as ASP.NET MVC,.NET Core, Angular, Azure services, MS SQL Server, SSRS, Power BI.
• Considerable knowledge of developing SQL queries and stored procedures.
• Knowledge of GIS tools such as ArcGIS, ArcView, ArcEditor, is a plus.
• Knowledge of applicable data privacy practices and laws.
• Proven analytical and problem-solving skills.
• Ability to comprehend, analyze, and interpret functional organizational and procedural problems, and to make alterations in existing systems.
• Ability to read, write, and interpret technical documentation and procedure manuals.
• Ability to develop flow charts and diagrams.
• Ability to conduct research into software issues and products as required.
• Ability to communicate effectively, both verbally and in writing.
• Ability to present ideas and solutions in user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to establish and maintain effective working relationships with departmental and other City employees. Ability to plan, organize and direct the work of subordinates in a manner conducive to full performance and high morale.
• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all City ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Ability to report to work as directed during an emergency as an essential employee of the City
• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all City ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Ability to report to work as directed during an emergency as an essential employee of the City

Applicants who demonstrate they meet the minimum requirements may be subject to an extensive selection process and screening program, which may include, but not be limited to, evaluation of education, training and experience; oral interview(s); background investigation; reference checks; medical evaluation; controlled substance screening. Preference will be given to certain veterans, spouses of veterans, or unmarried widows/widowers of veteran. Proof of veterans' eligibility must be provided at time of application EOE M/F/D/V. Applicants with disabilities who desire special accommodation MUST notify the Human Resources Department at the time of application. All applications must be submitted through the City of North Miami Beach's applicant portal hosted by Applications submitted elsewhere are not eligible for consideration.
The City of North Miami Beach offers a comprehensive benefits package to all eligible full-time employees which include annual leave, holiday pay, personal days, birthday, and sick leave as well as medical, life and short-term disability insurance. As determined by the City Manager, some positions may also have a vehicle allowance or a City-issued vehicle.

For more information on our employee benefits package, please click
01


These supplemental questions are part of the application screening process and will be used to determine eligibility. Incomplete responses (including "see resume") or inaccurate information may result in disqualification. Do you agree to answer all questions to the best of your knowledge and completely?

• Yes
• No

02


Do you have a valid Florida driver's license?

• Yes
• No

03


Do you have a Certified Government Chief Information Officer (CGCIO) certification?

• Yes
• No

04


Do you have a Certified Public Technology Manager (CPTM) certification?

• Yes
• No

05


Do you have experience working with modern network and cybersecurity systems, such as Cisco technologies (e.g., ASA firewalls, Call Manager, Unity) or similar platforms?

• Yes
• No

06


Do you have experience with application development using technologies such as .NET, ASP.NET MVC, .NET Core, Angular, Azure, MS SQL Server, SSRS, or Power BI?

• Yes
• No

07


Do you have experience with data management, including database administration, SQL queries, or stored procedures?

• Yes
• No

08


Do you have experience leading or managing the implementation or upgrade of enterprise systems or applications?

• Yes
• No

09


Do you have experience working with GIS tools such as ArcGIS, ArcView, or ArcEditor?

• Yes
• No

10


Do you have a Bachelor's degree in computer science, information systems management, or a related field?

• Yes
• No

11


Do you have at least five (5) years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design?

• Yes
• No

Required Question