Quality Assurance/Customer Care Coordinator

Job Description

Job Description

Overview

???? Pay Range: $22.00-$25.00 hour DOE
???? Schedule: Monday-Friday/8:00 am-5:00 pm

American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 45 years. We’re seeking a Quality Assurance Specialist / Customer Care Coordinator to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.

Why You’ll Love Working Here:

• Insurance access after just 31 days of employment

• Medical insurance options starting at $5/week

• Dental & vision insurance

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match

• Paid Time Off & Holiday Pay

• Company-paid life insurance

• Learn more at

Responsibilities

What You’ll Do:

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

• Investigate service quality issues including pricing, damages, and technician performance

• Document and track all customer complaints and QA trends in a timely and detailed manner

• Coordinate resolutions by working closely with local service center teams and leadership

• Review and respond to customer satisfaction surveys, especially negative feedback

• Deliver quality insights and provide quarterly complaint analysis by branch and region

• Ensure service consistency and continuous improvement in the customer experience

Qualifications

What You Need:

• 1–2 years of customer service or call center experience

• 4–8 years of experience in quality control, inside sales, or a similar customer-focused role

• Must have knowledge of residential construction trades. HVAC and Plumbing trades preferred

• Exceptional communication skills and attention to detail

• Strong computer and documentation skills

• A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer . American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: -policy.