Professional Services Engineer

Senior Professional Services Engineer- PubSec - DC Metro Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer, you'll own delivery workstreams on federal engagements in FedRAMP-authorized cloud environments, Department of Defense (DoD) Impact Level 4 and 5 enclaves, and fully disconnected networks. You'll install and configure GitLab in classified and air-gapped environments, migrate agencies from legacy tooling, train government technical staff, and advise customers on how GitLab fits their security and compliance posture. You'll work directly with program managers, engagement managers, Federal account teams, and agency stakeholders. You'll also collaborate with GitLab Product and Engineering when customer requirements don't have a clear answer yet, which happens often in this segment. What you’ll do Deliver assigned Statement of Work scope independently, completing agreed engagement deliverables and escalating architecture decisions to technical architects and senior engineers. Install, configure, upgrade, troubleshoot, and tune GitLab reference architectures in cloud, on-premises, and air-gapped environments, including Geo, high-availability topologies, and Kubernetes-based deployments. Complete GitLab installations and upgrades in disconnected networks using offline package management, container registry mirroring, and dependency staging. Configure GitLab against agency security baselines, including Defense Information Systems Agency Security Technical Implementation Guide (DISA STIG) hardening, Federal Information Processing Standards (FIPS)-compliant deployments, and Security Assertion Markup Language (SAML) or Personal Identity Verification/Common Access Card (PIV/CAC)-backed authentication. Build and carry out migration plans from Bitbucket, GitHub Enterprise, Jenkins, and legacy version control systems to GitLab Self-Managed or GitLab Dedicated for Government. Serve as the primary technical contact for agency engineering and security teams, and run workshops and enablement sessions for government developers, platform teams, and information system security officers. Translate agency compliance requirements into GitLab configurations, clearly identify where GitLab doesn't yet meet a control, and support authorization work with the technical artifacts and evidence assessors request. Document implementations, create reusable runbooks and automation, flag scope changes and risks early, support Associate engineers, improve Professional Services delivery practices, and share federal compliance gaps with Product and Engineering. What you’ll bring Experience delivering infrastructure or platform work in a customer-facing or consulting role, with the ability to work independently across concurrent engagements. An active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance and the ability to work in the Washington, DC metropolitan area. This role is available only to candidates in the DC Metro area. Hands-on experience with infrastructure as code tools such as Terraform, Ansible, Packer, Puppet, or Chef. Experience working with major cloud providers, including exposure to government regions such as Amazon Web Services GovCloud, Azure Government, or Google Assured Workloads. Demonstrated experience deploying and administering GitLab, including continuous integration and continuous delivery, the container registry, and Premium or Ultimate features, plus production experience with Docker and Kubernetes. Delivery experience in a regulated or accredited environment, such as federal, DoD, state, defense industrial base, financial services, or healthcare environments. Familiarity with federal compliance frameworks such as FedRAMP, National Institute of Standards and Technology (NIST) 800-53 or 800-171, Cybersecurity Maturity Model Certification (CMMC), or DISA STIGs, and an understanding of how Authority to Operate timelines and change control affect delivery. Clear written and verbal communication with mixed technical audiences. Prior GitLab Professional Services, federal systems integrator, or agency delivery experience. Scripting experience in Python, Ruby, or Go. Experience with GitLab Dedicated for Government or another FedRAMP-authorized software-as-a-service environment. Contributions to GitLab or other open source projects. About the team We help government customers deploy and use GitLab in highly controlled environments. We work with engagement managers, Federal account teams, agency stakeholders, and GitLab Product and Engineering to deliver secure implementations, support authorization needs, and turn field findings into better delivery practices and product feedback. The base salary range for this role’s listed level is currently for residents of theUnited States only. This range is intended to reflect the role's base salary rate in locations throughout the US.Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,and geographic location.The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See alsoGitLab’s EEO Policy andEEO is the Law . If you have a disability or special need that requiresaccommodation , please let us know during therecruiting process . #J-18808-Ljbffr GitLab