PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs

Patient Coordinator, School of Dental Medicine, Clinical Affairs

A Patient Coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion.

Responsibilities include answering all incoming calls and directing as needed, checking messages and returning calls, greeting all scheduled patients, checking them in as arrivals and notifying their doctors, actively listening in the details of a patient complaint, providing feedback, recommending solutions, and reaching out to supervisors in an effort to resolve issues as needed. Scheduling appointments ensuring continuity of care, assisting patients with coordination of department referrals, answering treatment/billing/benefit questions, triaging emergency patients, and providing support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care. Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine.

Required Skills:

• High School Diploma required; Associates degree preferred.
• Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred.
• Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.

• Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
• Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and presenting potential solutions in a timely manner.
• Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things.
• Must be able to successfully collaborate and work in a team environment while also being an individual contributor.
• Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-task with the ability to work under pressure, maintain composure and meet deadlines.
• Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty.
• Must be adept and comfortable working in a systems driven environment.
• Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.