Collections Supervisor

Supervisor of Centralized Collections

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.

We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.

If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Duties and Responsibilities

Train and develop staff members of the Centralized Collections team

Monitor departmental metrics to ensure performance standards are met

Recommend and implement process improvements when needed

Work with senior leadership to implement strategic initiatives

Conduct account audits and communicate results to team members

Facilitate escalation resolutions with Regional customers and team members

Resolve employee issues where necessary

Facilitate scheduling to ensure proper coverage

Other duties as assigned by leadership.

Minimum Qualifications

1+ years of experience required in Leadership/Management role

3+ years previous Collections experience

High school diploma or equivalent

Strong knowledge of Microsoft Office

Must pass pre-employment screening

Preferred Qualifications

Previous experience in consumer finance industry.

Critical Competencies

Strong interpersonal and presentation skills.

Excellent communication skills both verbal and written.

High level of integrity.

Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.