Lead Guest Experience & High-Impact Store Team Leader

Job Purpose Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include: Leading and developing of their team Ensuring an exceptional Guest experience Providing a high-quality product Maximizing sales performance Driving profitability while maintaining a fun and welcoming atmosphere Duties and Responsibilities Action-Oriented Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly Drives implementation of company programs through action planning and inspiring team to meet operational standards and goals Develops local store marketing plans to support brand initiatives Initiates community outreach through marketing and special eventsUses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence Building Effective Teams Challenges the team to achieve results Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected Composure Handles differences between Guests and Team Members without escalating the situation Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration Is considered a confidant and/or resource in a tough situation Drive for Results Ensures team adhere to legal and operational compliance requirements Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well Guest Focus Encourages “Guest comes first attitude” Trains and holds team accountable for delivering an exceptional Guest Experience Solicits Guest feedback to understand Guest satisfaction Hiring & Staffing Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations Manages store’s staffing levels Integrity & Trust Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King Fulfills cash handling, financial and inventory reporting responsibilities with honesty Time Management Sets priorities for Team and themselves each day Relies on their team by delegating Daily Checklist tasks to Team Members on shift Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s) Shows up on time for work Completes required checklists and paperwork with no outstanding items by due dates #J-18808-Ljbffr Ontario Trillium Foundation