Field Service Technician II

Job DescriptionWho will you be working with?You will be working within the Field Service Tech team at our Customer facility and will report to the Regional Field Services Manager. How will you make a difference?The field services technician interacts with the customer to ensure that products provided for passenger trains are fully operational. They listen and respond to the customer's concerns, and diagnose and solve problems with equipment. Their goal is 100% customer satisfaction. What do we want to know about you?High school diploma or GED required, some college preferred.Good knowledge of relevant technologies such as electromechanical parts.Ability to take initiative to accomplish tasks. Comfortable working on retrofit and installation of new equipment.Ability to work well under pressure in difficult circumstances. Must possess excellent interpersonal skills to treat customers with tact and respect. What will your typical day look like? ESSENTIAL DUTIES AND RESPONSIBILITIES are to perform one or more of the following. Other duties may be assigned.Respond to customer needs as instructed by the Field Service Manager.Troubleshoot and diagnose equipment failures in the field. Work with engineering to resolve difficult issues.Track and report completion status of field modificationsManage response and repair times as estimated for each assigned job. Complete tasks effectively in a timely manner.Possess the knowledge necessary to implement all field related policies and procedures.Be prepared, mentally and physically, to respond quickly to field emergencies.Work with peers and sub-contractors to complete tasks successfullyInteract with customer and communicate effectively.Communicate regularly with Field Service Manager to address customer issues, scheduling, and to provide feedback on the experience with the customer. What about the physical demands of the job? PHYSICAL DEMANDS: Ability to travel by air, train or car across U.S. and Canadian time zones and work effectively. WORK ENVIRONMENT: Field services environment, including rail yards and other outdoor areas. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant and customer locations in the field. Travel a majority of working hours. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobYou may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. The pay range for this position is $34.50-$37.00 per hour. Our job titles may span more than one career level. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable). Our Commitment to Embrace Diversity:Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Additional InformationOur job titles may span more than one career level. The salary rate for this role is currently $0-0 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.What could you accomplish in a place that puts People First?At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we?Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at powers us and the possibilities.We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.Need accommodation? Just let us know - we’ve got you. Worker Sub Type: Regular Job Family: Field Technical Service Compensation: USD 34.50 - USD 37.00 - hourly