Assistant Manager - FT

Summary/Objective:

The Assistant Manager is responsible for assisting senior leadership in a FullSpeed Automotive facility to ensure it delivers the highest operational standards and offers excellent customer experience. Searching for a customer focused associate with experience in customer facing, sales or development roles. This role will primarily focus on the guest experience and includes onsite automotive, technical and safety training and certifications. This role focuses on handeling customer reccomendations, team leadership, safety compliance and checks, handeling customer concerns, cash handeling and store operations.

The Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assistance in building a culture of teamwork and customer service.

Duties and Responsibilities

• Preferably at least 1 full year in Retail Leadership and in leading and training people.
• Preferably atleast 1 year in customer service roles and engaging in customer assurance
• Engage customers by building relationships that make them feel like guests in our location.
• Attract and manage local fleet businesses, while taking care of our local customers.
• Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer.
• Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease
• Assist in overseeing daily operations, service bay organization, store readiness and inventory management.
• Acts a go getter by delivering results but always wanting to do more for the customer and your team.
• Proficient in technology and capable of using our computer systems.

• Pit Crew Certified (internal candidates)
• Excellent communication skills that are professional and respectful to meet the needs of customer and team members interactions
• Strong logical thinking, business acumen skill set and mathematical common sense.
• Ability to deliver exceptional customer experience with honesty, humility and integrity.

• Ability to adapt to the constantly changing demands of the automotive service industry, flexibility to meet the customers' needs.
• Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and conducting regular safety inspections. Safety is not just a priority; it is a part of our foundational success.

• Assists in monitoring and enforcement of all security measures to protect company assets, customer vehicles, and the overall facility.
• Ensure company safety, environmental, and employment standards in accordance with local and national governance.

Why join us?

• Medical, Dental and Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• Paid time off
• 401(k) (with employer match)
• Bonus Plan
• Employee Discount Program
• Growth Opportunities
• referral bonus
• Reimbursed certification training
• Bonus pay and commission pay
• Onsite job training
• Technical and automotive certification training included
• Tools provided
• Safety certifications included

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Job Qualifications

• Driver's License
• Successful results of a background check
• Must be able to lift over 40(forty) pounds on a regular basis
• Must be able to bend over, reach up or down and stand for many hours at a time.
• State inspector or emissions certifications for your State is a plus.
• Ability to work mechanical jobs as assigned is highly preferred