Conference Floor Supervisor

Description

Job Summary

The Floor Supervisor is responsible for the timely and accurate setting of all conference events, ensuring the enjoyment and satisfaction of our guests, while developing a work environment that is conducive to retreat, renew, reconnect.

Essential Functions

• Direct the setting of all conference events to pre-determined specifications received from the conference planning, catering and F&B teams.
• Knowledge of the names, locations, capacities, capabilities and interaction of all Conference rooms and areas.
• Familiarity of all meeting room set-styles, how to set them properly, and which setup to use in particular situations.
• Be knowledgeable about Resort services and amenities.
• Direct the striking, cleaning, and clearing of all conference events properly and in a timely manner.
• Supervise the daily operation of the Conference Center, including opening and closing, general maintenance and cleaning, and guest management.
• Organize and assemble daily assignment packets for staff.
• Be available to answer any guest or client request, including future clientele and non-conference guests.
• Assist in the training and development of the Conference floor team.
• Produce daily the assignment forms for the next day, as well as file all paperwork as needed.
• Respond to any human resource situation promptly and properly.
• Attend meetings and staff reviews.
• Communicate all known problems to Conference Floor Manager or equivalent.
• Supervise projects, routine cleaning assignments, etc. as described by the Manager.
• Ensure the safety and housekeeping of all areas, including back hall and storage areas.

Other Duties

• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 100 lbs such as tables, chairs, boxes, etc. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.


Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required.


Experience:

Minimum one year supervisory experience. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.