Dispatcher/ Customer Service Rep

$21 - $26 per hour

Done Plumbing, Heating, Cooling, & Electric

Done! Plumbing, Heating, Cooling, & Electrical

We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the 'go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find out! Apply to be a Done hero today!

The Good Stuff:

$21-26/hr - based on experience
In-office position from 11am-8pm, or 8am-6:30pm, weekend work required
Great working environment
Medical, Dental, Vision and more
401k with company matching
PTO, Paid Holidays, Paid Parental Leave

Job Duties:

Organize & coordinate daily schedules based on call priority & technician ability
Dispatch & debrief our technicians
Monitor performance of service techs
Communicate with customers in a timely & effective manner
Understand sales goals & hold team accountable

What you need:

HS Diploma or GED
1+ year of dispatch or customer service experience.
Proficiency with Microsoft Office or Google Suite
Preferred experience using a Customer Service Software such as Service Titan
High ability to multi-task and switch tasks quickly
Excellent organizational skills

Apply

Vacancy posted 3 days ago

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