MIS POS Systems Coordinator

MIS POS Systems CoordinatorThe MIS POS Systems Coordinator is responsible for the administration, support, maintenance, and optimization of the organization's Point-of-Sale (POS) systems. The Coordinator also leads a team of technicians, providing direction, training, and support while collaborating with multiple departments to ensure business objectives, project timelines, and operational requirements are met.Administer and support Point-of-Sale systems for admission ticketing, food and beverage, and related operations.Install, configure, maintain, and troubleshoot POS hardware, software, and peripherals.Support payment processing systems, credit card terminals, and related merchant services.Monitor system performance and proactively identify and resolve issues to minimize downtime.Coordinate POS system upgrades, patches, implementations, and deployments.Lead and supervise a team of POS support technicians, including training, coaching, and performance management.Develop and maintain technical documentation, procedures, and training materials.Provide end-user training and support to operational departments.Collaborate with department leaders to identify business requirements and implement POS solutions.Assist with project planning, testing, implementation, and change management activities.Ensure data integrity, security, and compliance with organizational and PCI standards.Generate and analyze system reports to support operational and business needs.Facilitate communication between departments to ensure project milestones and deadlines are achieved.Maintain inventory of POS equipment, replacement parts, and related technology assets.Provide on-call or emergency support for critical system issues as required.Education/Experience Requirements:High school diploma or equivalent required.Associate's or Bachelor's degree in Information Technology, Management Information Systems, Business Technology, or related field, or equivalent experience preferred.3+ years of experience supporting POS systems, ticketing systems, retail technology, or hospitality technology environments.Prior supervisory or team leadership experience.Experience with payment processing, credit card terminals, and PCI compliance.Strong troubleshooting skills involving hardware, software, networking, and peripheral devices.Excellent communication, customer service, and organizational skills.Preferred Skills:Experience supporting admission, amusement park, attraction, zoo, museum, waterpark, or venue ticketing systems.Experience with POS reporting, sales reconciliation, and operational analytics.Familiarity with SQL databases and report generation.Experience with project management and technology implementation initiatives.Industry certifications such as CompTIA A+, Network+, PCI Professional (PCIP), or related technical certifications.Physical Requirements:Ability to stand, walk, and move throughout the property for extended periods while responding to technical needs.Ability to bend, kneel, stoop, reach, climb, and work in areas where network or computer equipment is located.Ability to lift, carry, move, or install equipment weighing up to 50 pounds.Good hand flexibility, finger dexterity, visual acuity, and ability to use standard computer, networking, and diagnostic equipment. Moody Gardens