Client Relationship Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The CRM owns the client relationship and drives revenue growth across a portfolio of new and existing accounts. This role is the primary AV and Event Technology opportunity owner — responsible for selling Freeman’s full suite of event technology solutions and Freeman Company offerings, structuring long-term agreements, and ensuring clients view Freeman as a strategic partner. The CRM works closely with the CSM to transition accounts into execution while maintaining overall relationship accountability.

This position will support our Growth team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any major city, including but not limited to:

• Dallas, TX

• Fort Worth, TX

• Houston, TX

• San Antonio, TX

• Austin, TX

• Chicago, IL

• Orlando, FL

• Alexandria, VA

• Las Vegas, NV

Essential Duties & Responsibilities

Business Development & Sales

• Actively sell Freeman Event Technology solutions to new and existing clients across a portfolio generating $1M+ in annual revenue.

• Prospect new accounts through cold calls, referrals, industry events, and lead follow-up.

• Develop and present proposals, pricing, and credit terms in compliance with Freeman policies.

• Obtain future event schedules from clients and secure long-term agreements.

• Cross-sell and up-sell Freeman’s full suite of services to maximize account value.

• Create and track account plans; record all activities in Salesforce CRM.

Client Relationship Management

• Build and maintain customer relationships from C-suite through department level within each account.

• Conduct regular strategy sessions, de-briefs, and site visits throughout the year.

• Maintain a minimum 18-month renewal plan for all booked accounts.

• Host client engagement activities; entertain clients and prospects as needed.

• Respond to client complaints as required.

• Manage timely invoicing and payment collection as required.

• Utilize the Account Segmentor tool to support retention and renewal planning.

Account Administration

• Maintain accurate, up-to-date revenue, key dates, documents, and contacts in Salesforce.

• Submit itemized expense reports per company policy.

• Support CSM onboarding and assist in building account team relationships.

• Attend local industry chapter events and Freeman-hosted Inside Live events.

• Collaboration with CSM

• Transition signed accounts to the CSM with full context on client requirements and expectations.

• Collaborate with CSM on pre-sale budget development and scope definition.

• Determine the CRM/CSM team communications internally and with the customer.

• Partner with CSM on upsell identification and execution of scope changes.

• Remain the escalation point for strategic relationship issues.

Education & Experience

• Bachelor’s degree preferred; equivalent experience considered.

• 3+ years of sales experience with proven revenue responsibility of $1M+.

• Strong drive for new business development and account growth.

• Proficiency in Salesforce and Microsoft Office Suite; AI proficient.

• Excellent communication, presentation, and negotiation skills.

• Willingness to travel 50–75%; occasional weekend and evening work required.

Travel Requirements

Travel 50% to 75%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

• Pay range: 68,000 - 80,000 / yearly, based on experience

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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