Audiology Assistant/Technician - North Andover, MA

Audiology Assistant

New England ENT & Facial Plastic Surgery is seeking to hire an Audiology Assistant to join our dedicated and dynamic team of Audiology professionals. We offer state-of-the-art diagnostic and treatment procedures in a wide range of services. Our highly trained team of professionals will help patients of all ages with their hearing healthcare needs. Our practice is well-established and has been in the community for over 30 years. The hours are Monday Friday 8AM-4:30PM in North Andover, MA.

What we offer:

• Competitive compensation with bonus
• Health insurance, Dental insurance can be purchased through AFLAC.
• Paid time off and holidays
• Profit Sharing, 401K plan after a year
• Short and Long-Term disability through AFLAC.
• Growth Opportunities

Position Summary:

As an Audiology Assistant, you will play an important role in supporting our audiologists and delivering an exceptional patient experience. This position is ideal for a detail-oriented, patient-focused professional who enjoys working in both a clinical and technical environment. The Audiology Assistant is responsible for assisting with patient visits, hearing aid preparation, deliveries, and maintenance, inventory management and practice management tasks.

Responsibilities:

• Prepare hearing aid deliveries prior to patient appointments by verifying devices, programming information, accessories, and required documentation.
• Assist the audiologist during hearing aid fittings and deliveries, ensuring patients receive a positive and efficient experience.
• Educate patients on the care, maintenance, cleaning, and operation of their hearing aids and accessories.
• Counsel patients on hearing aid warranties, routine maintenance, and available hearing aid accessories.
• Perform hearing aid maintenance, including cleaning devices, replacing wax guards, domes, receivers, tubing, earmolds, battery doors, and other replaceable components.
• Troubleshoot common hearing aid concerns, including weak or dead devices, charging issues, Bluetooth connectivity, feedback (whistling), static, and smartphone pairing.
• Coordinate manufacturer repairs, warranty services, device orders, and deliveries.
• Manage hearing aid inventory, including receiving, stocking, tracking, assigning, and maintaining accurate device records.
• Process invoices for hearing aids, accessories, assistive listening devices, and clinical supplies.
• Complete patient visit documentation, chart notes, and maintain accurate patient records within the practice management system.
• Maintain a clean, organized clinical environment and support audiologists with daily clinical and administrative operations.
• Perform other duties as assigned to support exceptional patient care and practice operations.

Qualifications:

• Must match qualifications for MA licensure as an Audiology Technician.

Experience & Skills:

• Experience in an audiology, ENT.
• Proficiency with electronic practice management systems (a plus).
• Strong organizational and problem-solving skills with exceptional attention to detail.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.
• Professional, dependable, and committed to delivering exceptional patient care.