Client Relations Specialist

Job Description

Job Description

Client Relations Specialist Build Your Future with Royal Comfort Royal Comfort has been serving Westchester and Fairfield County since 2017, providing dependable HVAC services backed by over 100 years of combined team experience. As we continue to expand, we are focused not only on delivering exceptional service to our customers but also on developing our employees and promoting from within.We are currently looking for a Client Relations Specialist who is eager to grow professionally while contributing to a high-performing, customer-focused team. This role blends customer interaction, coordination, and digital engagement, making it a great opportunity to build a well-rounded skill set.What You'll DoIn this role, you'll be a key connection point between our customers and internal teams while also supporting our online presence and brand engagement.Manage inbound and outbound customer communication via phone, email, and online channelsSchedule appointments and assist customers with service-related inquiriesInteract with customers on social media platforms, responding to messages, comments, and reviewsSupport marketing efforts, including basic social media updates and engagement initiativesCoordinate communication between customers, technicians, and office staffMaintain accurate records and ensure all customer interactions are properly documentedHelp strengthen the company's reputation through professional and timely communicationWhy Join Royal Comfort?Career Advancement: We prioritize internal growth and offer opportunities to move into advanced rolesOngoing Development: Training and support to help you build new skills and succeed long-termPositive Work Environment: A team-driven culture that values collaboration and respectGrowing Company: Be part of a company that continues to expand, creating new opportunities for employeesCompensation: $25 - $30 per hour, depending on experienceWork Hours: Monday through Friday, 8:00 AM - 4:30 PM (occasional overtime as needed)Benefit Package401(k) with up to 3.5% company matchMedical insurance (20% employer-paid for employees)Optional dental and vision coverageShort-term disability insurancePaid time off and vacation8 paid holidaysPerformance -based bonuses and referral incentivesCompany events and team activitiesEmployee discountsOffice perks including a stocked kitchen, coffee bar, and snacksWhat We're Looking ForHigh school diploma or equivalent2+ years of experience in customer service, administration, or a similar roleStrong communication skills, both written and verbalComfortable engaging with customers across phone, email, and social mediaOrganized and able to manage multiple tasks in a fast-paced environmentProficiency with Microsoft Office (Word, Excel, Outlook)Experience with ServiceTitan or similar platforms is a plusHVAC or home service industry experience is helpful but not requiredReliable, professional, and team-oriented mindset