Retail Shift Manager

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As a Retail Shift Manager, you’ll play a key role in keeping our retail operations running smoothly. You’ll lead and support our team of associates, ensure the store is ready for every customer and create an outstanding shopping experience. This position is all about maintaining high standards, following company policies, and bringing our brand to life—while making every shift a success!

Hourly pay range: $21 - 23.50 p/h Plus bonus opportunities

Responsibilities:

• Execute opening, daily, and closing procedures following company policies and operational checklists.
• Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
• Keep the store clean, organized, and visually appealing throughout the day.
• Monitor equipment and promptly report any maintenance needs.
• Assign daily tasks and ensure proper coverage for smooth operations.
• Maintain compliance with labor regulations, including breaks and meal periods.
• Act as Manager on Duty (MOD) during shifts, handling escalated issues and ensuring everything runs seamlessly.
• Operate POS systems, process transactions accurately, and uphold cash handling and security protocols.
• Monitor inventory, assist with receiving merchandise, and report any discrepancies or shortages.
• Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
• Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
• Train associates on brand standards, operational procedures, and customer engagement techniques.
• Ensure compliance with all safety and health standards and train staff on safety protocols.

Qualifications:

• Experience: 2+ years in retail/customer service; 6+ months in a supervisory or lead role.
• Education: Bachelor’s degree preferred or equivalent experience.
• Skills: POS systems, cash handling, inventory management, and visual merchandising.
• Strong leadership, communication, problem-solving, attention to detail, and ability to thrive in a fast-paced environment

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).