Assistant Fitness Director

Job 160777 - Assistant Fitness Director
Colonial Heights, VA

Objectives: Lead, manage, train, and develop fitness & personal training team members with direction from the Fitness Director according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net Personal Training Revenue and net member growth, retention, and club profitability. Assume the duties of the Fitness Director in their absence.

Reports to: Fitness Director Criteria: At least one year of management experience and one year of Personal Training experience NASM, CSCS, ACSM or NCCA accredited CPR and AED Certification Proficient oral, written, and technology communication (email/texting) skills Knowledge of business software and Microsoft Windows/Office As an AFF team member

Responsibilities include, but are not limited to:

• Drive positive year over year Personal Training Revenue and achieve/exceed monthly goals.
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
• Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Schedule the team to provide appropriate coverage based on the needs established by the club/company leadership team.
• Arrive to work 10 minutes early. Wear department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the leadership team and company personnel; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
• Develop, implement, and evaluate department goals on a regular basis in partnership with Fitness Director.
• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the Fitness Director.
• Provide ongoing feedback to the team and deliver performance reviews.
• Communicate effectively with all team members.
• Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
• Schedule and conduct Fitness Consultations, Personal Training/Small Group/Team Training sessions and other member/guest programs.
• Perform administrative duties, and complete required paperwork accurately and on time.
• Use proper chain of command and ensure the team does the same.
• Recruit and train all personal trainers and fitness staff to approved levels to achieve goals.
• Effectively schedule all trainers and fitness staff to provide the highest quality service for the club members.
• Integrate fitness programming and group exercise programs
• Track Personal Trainer’s PT certifications.
• Maintain established parameters for safety and cleanliness on the fitness floor.
• Develop personal growth by attending seminars and conventions, expanding certifications, and through self-education.
• Assist with pool-testing schedule.
• Perform daily walk-through of club and report any maintenance issues to appropriate person/tracking system.
• Monitor and maintain maintenance log, inputting new maintenance issues daily.
• Perform routine daily walk through and report any maintenance issues to appropriate person.

As an Assistant Fitness Director, additional responsibilities include, but are not limited to:

• Teach classes on an as-needed basis in accordance with standards, AFF parameters, and program direction set in partnership with the Regional Director; ensure instructor team does the same.
• Align with company and industry guidelines for safe and effective exercise and always deliver appropriate modifications; ensure instructor team does the same.
• Ensure schedules are accurately posted online and in print at least one week prior to the start of the month.
• Accurately enter all program attendance and club traffic data regularly in appropriate locations.
• Monitor class performance while working with the Fitness Director to make adjustments that continually improve attendance, instructor success, and member satisfaction.
• Partner with the club’s Membership Retention Director to update social media for the department.
• Perform other duties as reasonably assigned.

Requirements

• At least one year of management experience and one year of Personal Training experience
• NASM, CSCS, ACSM or NCCA accredited
• CPR and AED Certification
• Proficient oral, written, and technology communication (email/texting) skills Knowledge of business software and Microsoft Windows/Office