Service Manager

Advance your maintenance leadership career with Morgan Properties – Where Growth and Opportunity Await!

We are seeking a Service Manager to oversee maintenance operations for a 234-unit community in Baldwinsville, NY. This role is ideal for a skilled maintenance leader who enjoys developing high-performing teams, delivering exceptional resident service, and maintaining a community that residents are proud to call home.

As the Service Manager, you will lead all aspects of maintenance operations, ensuring service requests, preventative maintenance programs, and apartment turns are completed efficiently while fostering a culture of accountability, teamwork, and continuous improvement. If you are passionate about mentoring others, solving complex maintenance challenges, and creating an outstanding resident experience, we encourage you to apply.

As a Service Manager, you will be expected to:

• Lead, coach, and develop a team of Maintenance Technicians.
• Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.
• Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.
• Establish and manage preventative maintenance programs to protect the community's assets and ensure long-term operational success.
• Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.
• Manage inventory, supplies, and maintenance-related expenses.
• Coordinate and oversee vendor performance and contractor work.
• Develop and maintain an effective on-call schedule for the maintenance team while remaining available for emergencies and severe weather events.
• Partner closely with office staff to deliver responsive service and exceptional experiences for residents.

Compensation & Incentives:

• Base Pay: $28.00 - $30.00 per hour
• Up to 50% Rent Discount
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15 Per Day for Holding the On-Call Phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, Including 10 Holidays and Sick Leave

Hours & Schedule:

• Monday – Friday: 8:00 AM – 5:00 PM
• Paid rotating on-call participation required
• Must be available for emergency events, snow removal, and severe weather response
• Schedule subject to change based on business needs

What We'll Expect From You:

• Active and valid driver's license with reliable transportation.
• HVAC/EPA/CFC Certification preferred.
• Five or more years of maintenance experience preferred, including leadership or supervisory experience.
• Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.
• Ability to lead teams, prioritize competing demands, and maintain high operational standards.
• Multifamily maintenance experience strongly preferred.

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit