Residential Installation & Service Technician

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work isphysical andperformed in a variety of environments, including outdoor conditions and confined spaces.This role requires reliable, consistent attendance and flexibility toworka variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).

Job Description

Core Responsibilities

• Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.

• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.

• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.

• Verify service quality using required testing tools andmake adjustments todeliver reliable performance.

• Educate customers on products, services, equipmentuse, andsettingappropriate expectations.

• Accurately document completed work and update customer accounts using digital tools.

• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.

• Operate ladders, hand tools, meters, and light power tools safely and correctly.

• Work at heightsup to 26 ft.on ladders, roofs, poles, or bucket trucks asrequired.

• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.