Server Assistant

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.

Overview

The Server Assistant is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.

Responsibilities

• Clears and cleans tables and seating according to company standards
• Set tables with the appropriate silverware, glass, and china
• Maintains neat and clean work station during service
• Monitors the establishment for cleanliness and newly vacant tables
• Patrols assigned stations, refills beverages, removes service items and condiments per establishment procedures
• Properly cleans and fills table condiments
• Returns and properly stocks all dishes for cleaning
• Promotes proper sanitation and safety for guests and colleagues at all times
• Knowledgeable of table/seat/station numbers, proper table setups, room, capacity, hours of operation, price range and dress code of the restaurant
• Knowledgeable of local activities and attractions appropriate for hotel and local area
• Delivering the food/beverage to the guests ensuring proper food/beverage item order is served to specific guest
• Support the team and assist in running all food and beverage orders
• Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.
• Ensuring bar is well-stocked with ice, liquor, wine, and beer.
• Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.
• Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
• Learning about menu items and memorizing cocktail recipes.
• Taking orders, bussing tables, opening tabs, and processing payments especially during peak hours.
• Speaking to customers, answering questions, handling complaints.
• Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly and complete other job-related duties assigned by the managers or supervisors.

Qualifications

• 1-2 years experience in a fine dining, high-volume atmosphere
• Exceptional communication skills
• Prior experience as a busser or server assistant in a full-service restaurant
• Ability to learn and retain information quickly
• Intellectual curiosity
• Ability to work clean, organized, and as part of a team
• Must be able to stand and walk for an extended period of time
• May be required to lift trays of food or food items weighing up to 30 lbs.