Server

Job Description

Job Description

POSITION DESCRIPTION: Server

STATUS: Full Time/Part Time

FLSA: Non - Exempt

REPORTS TO: Director of Food & Beverage

Position Summary

Provide exceptional dining service by enthusiastically serving members and guests,

recommending menu items to enhance their experience, accurately taking and delivering

food and beverage orders, and correctly processing member charges. Ensure members

receive personalized, attentive, and seamless service that reflects the Club's standards of

excellence throughout their dining experience. Perform all food and beverage service

duties in a courteous, e????cient, and professional manner while maintaining a clean,

organized, and safe work environment.

Essential Duties & Key Responsibilities

- Consistently deliver exceptional service by welcoming members and guests in a warm,

courteous, and professional manner, remaining attentive, anticipating their needs, and

providing prompt, personalized service throughout their dining experience.

- Foster a positive and collaborative work environment by promoting mutual trust,

respect, teamwork, and open communication among all team members.

- Accurately take food and beverage orders and deliver them promptly, ensuring

accuracy, quality, and exceptional service throughout the dining experience.

- Effectively manage multiple priorities in a fast-paced environment, remain composed

under pressure, and exercise sound judgment to resolve guest concerns and

complaints in a professional and timely manner.

- Complete all assigned opening, closing, and side work each shift to ensure service

stations are fully stocked, organized, and prepared to meet anticipated business levels

and deliver efficient service.

- Maintain a professional appearance, demeanor, and conduct at all times,

demonstrating proper etiquette when interacting with members, guests, and fellow

team members.

- Maintain a thorough knowledge of all food and beverage menus, daily specials, and the

Club's sequence of service to provide accurate information, make appropriate

recommendations, and deliver an exceptional dining experience to members and

guests.

- Maintain a working knowledge of the Club’s facilities, amenities, programs, and events

to proactively assist members and guests by providing accurate information and

courteous, professional communication.

- Follow and enforce all health, safety, sanitation, and workplace policies and

procedures to maintain a safe, clean, and compliant environment for members, guests,

and fellow team members.

KNOWLEDGE AND SKILLS:

- Minimum of one (1) year of experience in food and beverage service, hospitality,

or a related customer service role preferred.

- Ability to communicate clearly and professionally while establishing and

maintaining positive relationships with members, guests, vendors, and fellow

team members.

- Customer service orientated with a commitment to delivering exceptional

service and creating a positive experience for members and guests.

- Knowledge of food safety regulations.

CERTIFICATIONS AND OTHER REQUIREMENTS:

1. Valid Driver’s License.

2. A Server Permit (On-Premise Permit)

3. Ability to pass all required pre-employment screenings.

WORKING CONDITIONS AND PHYSICAL EFFORT:

Working conditions are performed in both interior and exterior surroundings. Physical

strength demands may require lifting, carrying, pulling or pushing objects weighing up to

50 pounds.