BMC Remedy/Helix Developer

Role Description

Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

Position is currently pending funding.

As a BMC Remedy/Helix Developer, the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team:

• Provide accurate technical guidance on application and integration capability.
• Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio, and build data import files for Foundation and Transactional Data.
• Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems.
• Develop Digital Workplace Service Offerings.
• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and Jira stories to accommodate changes.
• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
• Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

Qualifications

• 5+ years of software development experience.
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
• Experience with SAAS solutions or AWS Cloud environments.
• Experience with BMC Remedy version 23.x or higher.
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with Helix/Remedy application process flows.
• Expert familiarity in one or more 23.x+ Helix applications including:
  • Incident Management
  • Remedy Knowledge Management
  • Change Management
  • Task Management
  • Release Management
  • Service Level Management
  • Service Request Management
  • Work Order Management
  • Smart Reporting
  • Helix Dashboards
  • Smart IT
  • Digital WorkPlace Portal (DWP)
  • Configuration Management Database (CMDB)
  • Asset Management
• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
• Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager.
• Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
• Excellent ability to communicate and convey ideas in verbal and written form.
• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
• Advanced ability to analyze data with Microsoft Excel or comparable tools.
• Ability to create and describe process flows in Microsoft Visio or comparable tool.
• Experience managing documents in Microsoft SharePoint.
• Working knowledge of relational databases.
• Understanding of networking concepts and OSI rules.
• Ability to utilize logging to troubleshoot issues.
• Experience providing demonstrations to customers.
• Experience gathering requirements from customers.
• Experience documenting requirements.
• Experience working with multiple projects and team members.
• Demonstrated ability to work productively in a remote location.

Requirements

• Active Secret clearance preferred.
• CompTIA Security+ CE certification (may obtain within 3 months from start date).
• BS degree; additional years of experience may be considered in lieu of degree.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.