Customer Service Manager

Job Description

Job Description

Description:

Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations.

Benefits:

· Paid time off

· Health insurance

· Dental insurance

· Vision insurance

· Life insurance

· Disability insurance

· 401(k)

· 401(k) matching

Compensation Range: $70,000-$95,000

Key Responsibilities:

• Oversee and manage customer service operations, ensuring top-tier customer satisfaction.
• Lead process documentation, improvement initiatives, and cross-department collaboration.
• Train and support staff in ServiceTitan, ensuring efficient system use and process optimization.
• Develop call scripts, coaching strategies, and performance metrics for CSR teams.
• Handle escalations and implement customer feedback to enhance service quality.
• Maintain accurate pricing and order entry while coordinating with sales and operations.
• Ensure compliance with company policies, regulatory requirements, and industry standards.

What We’re Looking For:

• Strong leadership and customer service management experience.
• Expertise in ServiceTitan and a passion for process improvement.
• Ability to train and mentor teams while driving efficiency and quality.
• Excellent communication, problem-solving, and organizational skills.

Join us and play a crucial role in transforming our customer service experience! Apply today to be part of a dynamic team dedicated to excellence.