Customer Service Representative

Customer Service Representative

We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, good computer skills, exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep track of customer accounts and make updates with new account information as necessary
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot

Qualifications

• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills
• High school diploma, G.E.D. or equivalent

Compensation $14 - $15 hourly About Country Life Natural Foods

Founded in 1960, Country Life Natural Foods is a Christ-centered company dedicated to making a healthy, plant-based lifestyle accessible to families across America. Guided by values of service and stewardship, we provide non-GMO and organic pantry staples through a mission-driven model that partners directly with sustainable farmers.

From our Pullman, Michigan, facility to our upcoming Boise, Idaho, location (2027), we serve thousands of customers nationwide. To honor our Creator and reconnect with loved ones, we observe a weekly Sabbath, closing all operations from Friday evening through Saturday eveningno emails, no meetings, just rest.

Benefits:

• Team-oriented environment & casual dress
• Employee discount on wholesome foods
• Paid Time Off & 401(k) retirement plan
• Health insurance stipend
• Relocation Allowance
• Performance Based Bonuses
• Paid travel to our Michigan facility a few days per month