Host/Hostess - Third Measure

FAIRMONT

Job Description

Company Description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

The Third Measure Host / Hostess serves as one of the first points of contact for guests and plays a critical role in establishing the intimate, sophisticated, and welcoming atmosphere of Third Measure. This position manages reservations, seating, guest flow, and special requests while ensuring each guest receives personalized and attentive service from arrival.

Responsibilities:

Warmly greet and acknowledge guests upon arrival while creating a polished and memorable first impression
Serve as an ambassador of Third Measure and Fairmont New Orleans
Manage reservations, waitlists, seating assignments, and guest preferences
Escort guests to tables or designated seating areas
Maintain knowledge of Third Measure's cocktail, food, and beverage offerings
Maintain knowledge of operating hours, dress code, reservation policies, special events, and hotel amenities
Provide guests with accurate and engaging information regarding the Third Measure experience
Monitor dining and lounge activity and coordinate seating flow with Servers, Bartenders, Runners, and Management
Manage guest expectations regarding wait times and seating availability
Maintain awareness of VIPs, repeat guests, celebrations, special occasions, and guest preferences
Coordinate VIP and high-profile guest arrivals with discretion and professionalism
Answer telephone calls and assist with reservations and guest inquiries
Respond promptly and professionally to guest questions, concerns, and special requests
Assist with guest recovery efforts and involve leadership when appropriate
Maintain cleanliness, organization, and presentation standards at the host stand, entrance, waiting areas, and guest spaces
Maintain awareness of the atmosphere and guest experience throughout the Lounge
Monitor guest flow and communicate operational concerns to leadership
Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions
Assist with opening, closing, stocking, cleaning, and other operational duties
Maintain a polished and professional appearance consistent with Third Measure and Fairmont standards
Follow all hotel policies, service standards, safety procedures, and operational requirements
Perform additional duties as assigned

Qualifications

Previous Host / Hostess, restaurant, hotel, lounge, or guest service experience preferred
Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to remain composed and professional in a high-volume environment
Professional appearance and polished demeanor required
Strong guest service mindset
Ability to interact confidently with discerning guests and VIP clientele
Basic computer and reservation system experience preferred
Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
Must be legally authorized to work in the United States

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

Medical, Dental, and Vision Insurance
Paid Time Off and Holiday Pay
401(k) Retirement Savings Plan
Employee Assistance Program (EAP)
Colleague Dining Program
Career Growth and Development Opportunities
Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Apply

Vacancy posted 18 days ago

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