Store Manager

Store Manager

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to: Completion of all administrative tasks related to hiring employees Proper staffing of all employees in accordance with store hours and needs Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Strong interpersonal skills necessary for customer and employee interactions Strong visual merchandising skills Working knowledge of footwear, accessories and shoe care. Basic mathematical skills Knowledge of corporate and Store Operations policies and procedures