Desktop Support Specialist

We are seeking a Service Desk Management to join our team. This role will involve managing service delivery, handling full PC lifecycle tasks, administering security compliance tools, and providing on-site IT support across shopfloor, field, and VIP environments. The ideal candidate will have experience in Service Desk operations, IT asset management (CMDB), and infrastructure support and a passion for delivering high-quality technical service and operational efficiency .

Job Title: Service Desk Management

Location: State College, PA

Duration: 6 months

Job Description:

Perform Service Desk operations following defined SOPs.

Manage service delivery for the primary assigned site and additional regional sites.

Deliver hardware, software, and related services per defined SLAs.

Support Service Desk activities during acquisition integrations.

Administer and maintain antivirus and Tanium tools to ensure patching and security compliance.

Maintain and update CMDB for accurate IT asset and inventory management.

Provide operational monitoring and on-site IT support for shopfloor and field environments.

Execute full PC lifecycle tasks: IMAC, refresh, stock handling, and disposal.

Implement, configure, and troubleshoot network MFD printers and scanners.

Support Desktop Teams applications and mobile device configurations.

Resolve incident and service request backlogs; communicate progress and track root causes.

Procure hardware/software by securing necessary approvals.

Provide VIP on-site support as required.

Identify end-user training needs and deliver training sessions.

Experience Required: 6-8 years.