Surgery Scheduler and Back Office Admin

divh2Surgery Scheduler and Back Office Admin/h2pPosition: Surgery Scheduler, Back Office Admin/ppLocation: Davis, CA/ppSchedule: Full-Time and Part-Time positions/ppSalary: Competitive Salary Bonus Program/ppBenefits: Health, Dental, Vision, EAP, 401(k), FSA, Costco, AAA, etc./ph3About Us/h3pWith a growing network of locations, California Foot Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery./ppWe have been serving patients in Northern California for over 60 years, building a loyal patient base keeping our clinic locations busy with little to no marketing during that time. Our highly-competent doctors and medical staff all believe in giving a caring approach to each patient, as well as our utilizing the most modern technology available. Further, we conduct clinical trials and podiatric research at all of our locations./ppAs a part of our team, you will be welcome in working with us for years to come as we do good work in our communities. We value team building, and our staff oftimes engages in after work activities in order to build relationships and play an essential role in our community./ph3Job Brief/h3pA Surgery Scheduler is responsible for scheduling surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to providing accurate, timely, and responsive paperwork./ppA pleasant, calm, and professional demeanor is essential, as the front office staff are the first and last people that the patients interact with. As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, and professional experience for the patients./ph3Essential Functions/h3ulliCoordinates and schedules surgeries, follow-up appointments as designated by physicians/liliWork with patients, physicians, and others both within the clinic and outside facilities providing accurate and timely info/liliCoordinates processes and routes all paperwork as required to meet physician and facility requirements/liliFollows all written policies, procedures, and protocols of the clinic, hospitals, surgery centers, etc./liliDemonstrates courtesy and helpfulness toward patients and their families/liliMust be able to recognize and respond appropriately to urgent/emergent situations per protocols/liliEstablish and maintain effective working relationships with physicians, staff, management, as well as hospital staff/liliIdentifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals/liliAdheres to policies regarding safety, confidentiality and HIPPA guidelines/liliPrior to scheduling patients, check insurance and other sources ensure coverage/liliRequest and obtain medical records for patients, prior to appointment date/liliCreate and submit Requests for Prior Approval as needed/liliGuide patients through the process by kindly talking them through the steps and answering their questions and concerns/liliSend medical records of existing patients, upon request and proper authorization/liliWork fluidly in our EHR (EPIC) and other systems to ensure info is accurate and complete/liliParticipate in various projects and/or meetings, and complete other tasks as assigned by management/liliCross-train and help coworkers as needed/li/ulh3Education and Experience/h3ulliMinimum 2+ years surgery scheduling experience in Northern California/liliHigh school diploma required; Associate college degree preferred/liliProficient in Microsoft Word, Excel, fax, printers, scanners, and other office software/liliExperience working in EHR systems (EPIC strongly preferred)/li/ulh3Qualifications/Requirements/h3ulliKnowledge and understanding of the workings of medical offices/liliKnowledge and understanding of medical terminology/liliStrong experience working with EHR systems (especially EPIC)./liliAbility to work independently with minimal supervision/liliMust have strong organizational and time management skills/liliAbility to work on multiple tasks and meet deadlines/liliExcellent communication skills/liliDetail-oriented and must/liliBe a team player/liliMust be able to communicate effectively in Spanish and English in-person and over the phone/li/ulh3Physical Demands/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer-related work./p/div