Content Manager / Web Administrator

Content Manager / Web Administrator

Washington DC 20416

A. Roles and Responsibilities

• Perform web administration and content maintenance for OCIO-managed and other SBA office sites; log activity in ServiceNow and report monthly.
• Produce and maintain the SharePoint content inventory with recommendations grounded in industry best practices.
• Monitor content performance, web components, navigation, and load time via usage analytics and page diagnostics; remediate under-performing or non-compliant content.
• Ensure agency-compliant coding, metadata, meta-tags, titles, and formatting for all content.
• Ensure all updates and existing content (pages, documents, images, media) are Section 508 compliant; assist with federally mandated reports (508, Data Quality Guidelines, Privacy Policy).
• Advise the agency web governance structure on 508 and content standards; train and guide program-office site owners.
• Design prototype pages and templates in modern SharePoint; identify inactive, duplicate, and orphaned content for archival under the governance program.

B. Experience and Qualifications

• 5+ years of web content management; 3+ years administering SharePoint Online sites, hub sites, navigation, and modern pages.
• Demonstrated delivery of content inventories, information-architecture recommendations, or content governance standards for an enterprise intranet.
• Experience remediating documents and web content to Section 508 / WCAG 2.0 A-AA.
• Bachelor's degree in Communications, Information Management, IT, or related field (or equivalent experience).
• Certification (preferred): Microsoft 365 Fundamentals (MS-900); DHS Trusted Tester or 508 document remediation credential; federal web governance familiarity (21st Century IDEA Act, Digital.gov, plain language).
• Eligible for a federal Public Trust background investigation and PIV credential.

C. Skill Sets

Technical Skills

• SharePoint Online modern pages, hub sites, mega-menu navigation, site designs and templates
• Managed metadata, term store, content types, search schema and metadata configuration
• SharePoint site usage analytics and Page Diagnostics tool
• Accessible document authoring and remediation (Word, PDF, PowerPoint); alt text, headings, reading order
• HTML/CSS fundamentals; page performance concepts (image optimization, web-part load)
• ServiceNow for activity tracking
• Content inventory and audit tooling (SharePoint reports, PowerShell exports, Excel)

Functional Skills

• Information architecture and taxonomy design
• Content lifecycle governance (create, review, archive, decommission)
• Web performance and usability analysis
• Section 508 content compliance and reporting
• Site-owner enablement and training

Professional Skills

• Strong writing and editing; plain-language communication
• Consultative engagement with program offices
• Organization and follow-through across many sites and owners
• Advisory presence in governance forums