Compassionate Medical Assistant Neurology Clinic

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Department: Neurology Clinic

Location: Shelby Township, MI

Sign On Bonus Eligible

GENERAL SUMMARY:

Ready to make a real difference in patients' lives? As a Medical Assistant in our clinic, you'll work alongside our providers and nursing team to deliver quality, compassionate care that truly matters. You'll be the friendly face that greets patients, the skilled hands that prepare them for care, and the organized professional who keeps everything running smoothly. It's clinical work with heart!

PRINCIPLE DUTIES AND RESPONSIBILITIES (Here's what you'll be doing day-to-day):

• Welcome patients with a warm greeting and get them settled and ready for their visit.
• Take vital signs and record them in our electronic health record (EHR) system—keeping the data accurate and timely.
• Chat with patients to gather their medical history, using your critical thinking skills to ask the right questions.
• Get everything prepped and ready for exams, procedures, and treatments following our established protocols and best practices.
• Administer medications and immunizations as directed by the provider, following the six rights of medication administration and maintaining detailed records.
• Document all patient care activities in the EHR—keeping the clinical picture complete and current.
• Stay alert and ready to respond quickly if any emergencies arise.
• Keep on top of patient requests coming through phone calls, In Basket messages, and My Chart, responding promptly and documenting everything in the EHR.
• Enter medication, radiology, and lab orders into the EHR for provider review and sign-off.
• Send patients off with clear after-visit instructions and a smile, ensuring they know what comes next.
• Prepare medication refill requests for provider review and signature in the EHR.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum). OR
• Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years. OR
• Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting. OR
• Licensed Practical Nurse (LPN). OR
• Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in clinical medical setting within the past five (5) years. OR
• Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.

Must Successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.

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