Senior Manager, Reverse Logistics-DC

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Senior Manager Reverse Logistics will help design launch and stabilize the returns operation at alos Memphis distribution center. This onsite role reports to the Director of Reverse Logistics and partners with the contracted 3PL and alo cross-functional leaders to build scalable processes systems staffing plans and operating rhythms. The role leads through influence by translating alo strategy into executable priorities monitoring performance resolving issues and holding the operating partner accountable for results. Up to 50% travel is required particularly during design implementation launch training and network-alignment activities.

RESPONSIBILITIES

• Lead the design launch and stabilization of the Memphis reverse logistics operation.
• Partner with Reverse Logistics 3PL Engineering and cross-functional teams to establish the operating model process flow layout equipment systems standard work training staffing and launch readiness.
• Serve as the primary operational liaison between alo and the contracted 3PL; establish priorities operating rhythms decision paths and accountability for execution.
• Establish and manage performance measures for safety quality productivity cost inventory accuracy cycle time backlog and service; lead corrective actions and escalations.
• Develop labor capacity and operating plans using forecasted returns productivity expectations seasonality and business requirements.
• Drive continuous improvement through data analysis Lean methods root-cause analysis and structured problem solving to improve throughput inventory recovery quality and cost.
• Partner with Technology Engineering Facilities Inventory Control Finance Safety Loss Prevention and Supply Chain to implement scalable processes systems equipment and automation.
• Identify operational risks constraints and performance gaps; recommend practical solutions and communicate priorities to alo and contracted 3PL leadership.
• Support broader reverse logistics and distribution initiatives across the alo network.

  Key Competencies :

  • Operational leadership in a 3PL or outsourced operating model including the ability to influence without direct reporting authority.
  • Reverse logistics process design launch planning and operational stabilization in a high-volume distribution environment.
  • KPI development performance management labor and capacity planning productivity management and service-level execution.
  • Data-driven problem solving root-cause analysis Lean methods and continuous improvement.
  • Cross-functional project execution involving technology engineering facilities inventory control finance safety and loss prevention.
  • Clear communication with frontline partner and executive audiences; ability to translate operational data into decisions and measurable results.

QUALIFICATIONS

• Required

  • 7 years of progressive experience in distribution fulfillment warehousing logistics industrial engineering supply chain or comparable high-volume operations.
  • Experience designing launching expanding or materially transforming warehouse or distribution operations.
  • Experience with Returns Management Software and with WMS labor systems automation material-handling equipment engineered labor standards or productivity programs.
  • Experience overseeing 3PL providers vendors contractors or outsourced operating partners.
  • Bachelors degree in Supply Chain Industrial Engineering Business Operations Management Logistics or a related discipline; equivalent education and experience considered.
  • Ability to work onsite in an active warehouse environment and travel up to 50%; flexibility for nights weekends holidays and peak periods as needed.

  Preferred

  • Direct experience in reverse logistics customer returns refurbishment recommerce inventory recovery or high-volume returns processing.
  • Experience launching a new function in a new or expanding distribution center particularly in a 3PL-operated model.
  • Experience in e-commerce apparel retail consumer products or omnichannel distribution; bilingual English and Spanish preferred.
  • Experience developing layouts process flows capacity or staffing models capital business cases and operating-cost analyses.

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Senior Manager