UX Researcher

About DAT DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit Job Application Deadline: 7/31/2026 The Opportunity DAT Freight & Analytics is looking for a mid-level UX Researcher to join our Product Design team working hybrid in Denver, Colorado OR Seattle, Washington. In this critical role, you’ll uncover customer needs, problems, and opportunities through rigorous user research — and help make DAT a more research-driven company. This is a hands-on, craft-forward research role for someone who leads with empathy and partners closely with designers, product managers, and cross-functional teams. You’ll work at both the strategic and tactical levels, shaping product decisions and championing the voice of the customer across the organization. You bring enough experience to run research independently, while remaining curious, collaborative, and eager to grow. What You’ll Do Plan and Execute Research Design and run qualitative and quantitative research studies — user interviews, usability tests, surveys, concept tests, ethnography and more — selecting the right methodology for each question. Work at both strategic (generative, foundational) and tactical (evaluative, iterative) levels to support product discovery and delivery. Conduct both moderated and unmoderated studies, in-person and remote, adapting your approach to team needs and research goals. Proactively identify high-value research opportunities across multiple product spaces, even when not explicitly asked. Synthesize and Share Insights Analyze findings and synthesize them into clear, actionable insights — communicated in formats accessible to diverse audiences, from designers to executives. Create compelling deliverables such as research reports, personas, journey maps, and highlight reels that bring the user’s perspective to life. Incorporate behavioral data, usage analytics, industry insights, and other signals from DAT’s broader data and insights ecosystem to enrich and triangulate your research Present findings and recommendations confidently, adapting your communication style to fit the room. Build Partnerships Across the Organization Work closely with UX designers, product managers, and the Head of UX to integrate research into the product development process from discovery through delivery. Build strong relationships with cross-functional partners, becoming a trusted resource for teams who want to understand their customers better. Help foster a research-informed culture at DAT by sharing findings broadly, encouraging curiosity, and making it easy for others to engage with user insights. Collaborate with fellow researchers and designers in team rituals (critiques, reviews, standups) that raise the collective quality of the team’s work. Operate with a Product Mindset Understand the goals behind the work; not just the research request. Connect your studies to business outcomes and user needs. Manage your own research projects from planning through readout with minimal supervision, communicating timelines and escalating blockers proactively. Regularly use AI tools to improve the speed and quality of research work — applying them independently to tasks like transcript analysis, survey synthesis, and screener development while using sound judgment to ensure outputs remain accurate and unbiased. Look for patterns and opportunities beyond individual requests; suggest improvements to team processes, templates, and research practices. The Skills and Experience You’ll Bring Required 3–5+ years of UX research experience in a product or agency environment. Demonstrated experience planning and running user interviews, usability studies, and surveys; experience with additional methodologies is a plus. Strong analytical and synthesis skills — able to find the signal in qualitative and quantitative data and translate it into clear, actionable recommendations. Well-practiced communication and presentation skills; able to adapt findings for technical and non-technical audiences alike. Ability to prioritize research requests across multiple product teams and proactively surface high-value research opportunities. Proficiency with at least one modern research tool (e.g., UserTesting, Maze, Dovetail, Optimal Workshop, or equivalent). A solid grounding in human-centered research methods. Bonus Skills Experience working in a B2B or SaaS product environment. Familiarity with behavioral data, usage analytics, or data-informed research practices. Exposure to SVPG principles and modern product team operating models — including continuous discovery and outcome-focused ways of working. A degree in Psychology, Human-Computer Interaction, Human Factors, or a related field. Experience collaborating closely with design systems or contributing to shared research repositories. Background in freight, logistics, supply chain, or data-heavy product environments is a plus. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado. Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Flexible Vacation Time (FVT) An additional 10 holidays of paid time off per calendar year 401k matching (immediately vested) Employee Stock Purchase Plan Short- and Long-term disability sick leave Flexible Spending Accounts Health Savings Accounts Employee Assistance Program Additional programs - Employee Referral, Internal Recognition, and Wellness Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Work on impactful projects in a cutting-edge environment Collaborative and supportive team culture Opportunity to make a real difference in the trucking industry Employee Resource Groups *This position is not eligible for visa sponsorship** For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $96,000.00 - $124,000.00 + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. For Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the hourly range for this role is $103,000.00 - $142,000.00. + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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